JNE Boxme

JNE

JNE is one of Boxme’s courier partner that you can choose when using Boxme fulfillment services. Please refer to the below information and detailed quotation for more information to choose your ideal shipping option.

About JNE

JNE, which was founded on November 26, 1990, is one of Indonesia’s major logistics service providers, with headquarters in Jakarta. JNE began expanding its domestic and international network in 1991. With more than 40,000 personnel working in the service system, JNE’s service stations in Indonesia have grown to over 6,000 sites and are constantly expanding.

Supporting services

  • Regular Service
  • JNE Trucking (JTR)

Shipping policies for Boxme customers

  • Change COD: Yes, but need to inform case by case
  • Change address: Yes, depending provided new address
  • Call or SMS before delivering: SMS
  • If the buyer refused the parcel: Will tag right away and do return process next day
  • How many maximum days can hold after 1st failed delivery: 2 days
  • How many times for delivery: 2-3 times
  • Allow to open before receiving: NO

 

Limit of Weight, Dimension/ Parcel: For Package, Weight and Dimension Limits have no restrictions. However, for weights 70kg and above, a 100% surcharge will be imposed.

 

Shipping Complaints:

  • Damage or shortage must be reported in writing within 48 hours from the date the consignment is delivered to the consignee
  • Estimate response time for checking problems (Complain wrong reason, journey of parcel,…): 1 – 3 working days

 

Compensation:

  • No Insured Order: Estimate x8 (times) Shipping Fee or Value of Item whichever is lower
  • Insured order: 100% Invoice value

 

Maximum COD: 5 million IDR/ AWB

Ratings for

JNE

Below are the ratings based on Boxme’s customer usage data for your reference in choosing courier(s).

Coverage:
5 Stars/5
Speed:
3 Stars/5
Quality:
3 Stars/5
Support:
5 Stars/5

Overall:

JNE has the advantage of covering remote areas in Indonesia, but the delivery time to these places is quite long. The successful delivery percentage in these areas is not good, so it partly affects the courier’s overall rate. JNE’s support team is enthusiastic, but the process of solving problems is quitely slow.

* The quotation and policies only apply to Boxme's customers

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What's new on Boxme.Asia

New Year Holiday Announcement

Holiday schedule at Boxme office 

Delivery and warehouse activities 

Indonesia

  • Courier activity: 

During the two days of December 25, 2020 and January 1, 2021, the loading and shipping activities will be suspended.

  • Warehouse:        

Close from 31st December till 1st Jan 

Overtime working from 9am till 6pm on 2nd Jan

Philippines 

  • Courier activity:   

On December 24 and December 31, 2020, the Ninjavan Unit’s pick-up and delivery activities took place from 9:00 to 16:00.

During the two days of December 25 and January 1, the loading and shipping activities will be suspended

  • Warehouse:            

Our office will be closed from 24th till 25th December 

Close on 30th December and 1st Jan 

Overtime working from 9am till 4pm on 31 December

Malaysia 

  • Courier activity: 25th December 1st Jan: Skynet: off
  • Warehouse: Our warehouse will be closed on 25th December and 1st of January 

Vietnam 

  • Courier activity:  1st Jan, all deliver service will be suspended. On 2nd of Jan, only EMS service will operate
  • Warehouse: Our warehouse will be closed on  1st of January and overtime working from 8am till 6pm on 2nd Jan

Thailand

  • Courier activity:  

From 31st December to 2nd Jan, all pickup will be suspended. 

From 31st December to 1st Jan: All deliver service will take days off except Flash, Kerry, J&T                                       

On 2nd Jan: All deliver service will back to work except Nim express 

  • Warehouse: 

Our warehouse will be closed on  from 31st December to 2nd Jan

We are sorry for any inconvenience this may cause.

Thank you for using Boxme Global services, and we wish you a happy and safe holiday!