To efficiently process Unknown return orders, Boxme follows a structured procedure:

1. Receiving Return Orders:
   1. Accept packages that do not have information on the system, follow below conditions:
      • The package is intact, with full waybill code of the e-commerce platform or shipping company.
      • Do not accept handwritten labels or packages that show signs of complete damage.
      • The waybill label must clearly show the name of the seller or brand to identify and provide information to customers later.
2. Notification & Verification:
   1. After receiving, Boxme will record a video, take pictures of the shipping label and make a record with the delivery driver. This information is provided to the customer to identify the Unknown return order information.
   2. The information of the Unknown Return order will be identified by the receiving staff based on the shipping label on the package or the product inside the package. When the staff updates the customer, the system will send a notification via the Lark Messenger system and the order list in the “Unknown Goods” feature on the OMS system.
3. Seller Response Time:
   1. Within 48 hours after submitting a ticket, sellers must provide the return tracking number registered on the Boxme OMS system to proceed with inspection and inbound
   2. If there is no response within 48 hours, Boxme has the right to process the goods at its discretion and no compensation will be provided for lost or misplaced items.
   3. Customers can also reject the goods if they find that goods are not theirs.

Following this process ensures better inventory management and protects seller benefits.