In 2025, Boxme is updating its invoice system to streamline the reconciliation of payment for services rendered, categorized into five main cost groups.

1. Inbound – ASN
2. Storage
3. Order fulfillment
4. Shipping
5. Compensation

Configure information of the business receiving the invoice

Boxme billing template

Statement includes these statuses:

• Pending Confirmation: The invoice has been generated and is awaiting the customer’s confirmation.
• Confirmed: The customer has confirmed the invoice details, which triggers automatic invoice generation by the system.
• Mismatch: An issue raised by the customer regarding a discrepancy in costs.
• Cancelled: The invoice is cancelled and may be replaced by a new one.

Customers have up to 3 working days to confirm service invoices. If not confirmed within this period, the system will automatically finalize the invoice.

Handling Discrepancies:

• 3-Day Adjustment Window: Customers have 3 days to collaborate with Boxme to resolve discrepancies. A new corrected invoice will be generated to replace the previous one.
• 30-Day Dispute Period: Customers have up to 30 days to dispute unreasonable costs, with adjustments made in the next reconciliation period.

Any additional charges or refunds will be recorded in a separate invoice for customers to track monthly. These adjustments are categorized under “Adjustments” for each type of cost.

1. Inbound statement

Costs related to the inbound shipment will be recorded in the imported inventory list including:

• Inbound fee.
• VAS (labelling, re-inforcing, etc).
• Unloading.
• Overtime handling fee

2. Storage statement

Storage fees are based on the inventory at 00:00 of the first day of the products in stock.

• Storage fee
• Inventory check fee (if applicable)

3. Order fulfilment statement

Fees Included:

• Packaging fees
• Material fees
• Additional services (e.g., priority packing, special packaging).

4. Shipping statement

Shipping charges applicable to orders include return fees due to failed delivery if applicable:

• Shipping fee (additional fees for weight adjustments if any)
• Return fee
• Cash on Delivery (CoD) fees
• Additional services (e.g., queueing, insurance, co-inspection)

5. Compensation statement

Starting from Jan 2025, Boxme will process compensation for goods damaged during operations, separate from customer charges.

To receive compensation for goods, customers need to follow these steps:

• Download the compensation statement, sign, and stamp it to confirm the details.
• Sign and stamp the compensation agreement document to confirm the compensation amount.
• Issue a VAT invoice/receipt with a stamp for Boxme.

After receiving the signed documents, Boxme will process the compensation payment within 30 days.

Customers can easily track these claims in a more transparent manner, reducing the burden on operations and claims processing.

In addition, the 2025 financial system allows customers to track collection statements, fee recovery and refund statements, and monthly end-of-period inventory statements, helping customers proactively track and store data throughout the time they use Boxme’s services.