Objectives : Provide an overview report of return orders due to failure/return reason and return rate of damaged goods to identify causes, abnormal rates, and affected costs. From there, propose actions to minimize damage, optimize costs, and increase the experience of the buyer.

The report includes:

• Analyze return orders by sales channel, carrier
• Product return analysis, damage rate.

Key indicators in the report:

• Rate of return of goods on each sales channel, each product
• Damage rate of returned goods (both failed deliveries and buyer returns)
• Lost/Destroyed: The ratio of lost/completely damaged items to the total number of items returned.
• Damage: The ratio of damaged products to the total quantity returned.