During the operation of the service, we send important operational notifications through the Lark Messenger system to help sellers receive timely information and coordinate processing with Boxme customer service staff.

Sending this notification also helps us increase transparency about customer service and move towards automating processes under the logistics center.

Types of notifications that have been integrated now:

1. Notification when there are abnormal inventory adjustments.
2. Notification when a B2B order is partially completed (missing items).
3. Notification when the order is cancelled due to loss of goods.
4. There is a problem with the return order.
5. The warehouse shipment is extended by the operator.
6. Notice of payment term of service fee.

We are constantly adding important announcements to the seller to help the seller proactively handle and capture operational results throughout the service delivery process.