According to Boxme’s current policy, sellers are entitled to two free inventory checks per year and have the right to participate in these checks. Inventory Check Request Process:

1. Submit a request on the system at least 30 days in advance, including details of personnel participating in the inventory check.
2. Boxme reviews and approves the request or discusses adjustments to fit operational schedules.
3. Boxme arranges staff and provides detailed coordination guidelines for the inventory check
4. Results are recorded, confirmed by Boxme, and documented. Any unusual stock adjustments will be updated in real-time on the system.

Additionally, Boxme proactively cycle counts with a high risk of stock discrepancies or reports of abnormal inventory detected during order processing.

Guideline for Creating an Inventory Check Request on OMS Boxme:

Step 1: Go to the “Cycle counts” tab and click “Add a schedule.”

Step 2: fill in the necessary details

• For joint inventory checks: Enable the “Auditor” option, fill in the necessary details, and click “Add”

• For non-joint inventory checks: fill in the necessary details, and click “Add”

Step 3: verify the newly created Inventory Check Request Code on the system

Note: For faster support, after submitting the request, sellers can proactively notify Boxme’s Customer Service team with the request code.