Boxme Product Policies
Effective for all inbound inventory received and stored at Boxme Fulfillment Centers.
Last Updated: 01/08/2025
1. General Principles
Boxme only accepts inventory that complies with inbound standards to ensure storage quality and operational efficiency.
Goods that do not meet these standards are:
- Subject to rectification services (with additional charges), or
- Rejected from storage.
Boxme reserves the right to reject:
- Products without clear origin or required legal documentation.
- Items requiring special storage conditions beyond our standard service scope (e.g., refrigerated or frozen goods).
- Products listed under prohibited or restricted commodities per local laws and Boxme’s product compliance policy.
2. Mandatory Inbound Requirements
| Requirement | Description |
|---|---|
| New Condition | Items must be brand new, with original manufacturer packaging, seals, and labels intact. |
| Expiration Date | Products must have at least 6 months remaining shelf life. Exceptions must be pre-approved with seller confirmation. |
| Documentation | Complete commercial invoice, shipping label, and inbound request (ASN) must be provided. |
| Sub-Label | Imported products must have a compliant local sub-label displaying required information. |
| Barcode | All SKUs must have a scannable barcode (EAN/UPC or internal code). |
| Inspection | All inbound items are subject to quantity verification and visual quality inspection. |
| Prohibited Items | Items must not fall under restricted categories (see Boxme Prohibited List). |
| Batch Separation by Date | Items with different expiration dates must be packed separately. If mixed, include an external packing list and physical separation (e.g., film wrap/dividers) for easy identification. |
| External Expiration Label | If expiration date is only printed inside packaging, an additional date label must be applied externally. |
3. Product Classification by Physical Condition
| Type | Description |
|---|---|
| Type A | New, undamaged, meets all visual and packaging standards. |
| Type D1 (Minor Damage) | Slight box dent/scratch; internal product seal remains intact. |
| Type D2 (Moderate Damage) | Significant box damage, missing seal or parts, but product still functional. |
| Type D3 (Severe Damage) | Internal product is broken, deformed, malfunctioning, or visibly defective. |
4. Storage & Shelf Placement Standards
- Goods must be packed in cartons or manufacturer boxes to avoid exposure to dust or moisture.
- Fabric or dust-prone materials must be wrapped in plastic bags.
- Loose items should be grouped in bundles of 5 or 10 units using rubber bands or ties for easy counting.
- Items must be separated by expiration dates and not mixed within the same location.
- Products must be placed in an upright or designated orientation to avoid leakage or damage per manufacturer handling instructions.
- Inventory must be placed on racks or pallets – storage directly on the floor is not allowed.
5. Product-Specific Handling Requirements
5.1. Cosmetics, Health Supplements
a. Items with Pump Caps, Twist Tops, or Dispensers
- Products must be sealed with shrink film or tape to prevent leakage or accidental opening during transportation.
- For delicate dispensers (e.g., spray pumps), secure with additional protective material (e.g., shrink wrap, bubble wrap).
Note: For flip or twist caps, merchants are advised to monitor breakage rates and consider reinforcing packaging, though this is optional.
b. Imported Goods with Foreign Labels
- Must have compliant Vietnamese sub-labels applied before storage.
- Label Requirements:
- Clearly legible font size and color.
- Mandatory information in Vietnamese: product name, responsible company, origin, usage instructions, warnings, production/expiry dates, net content.
- Must not obscure original label content.
- Label placement must be confirmed with the merchant or Boxme operations team.
5.2. Home Appliances, Consumer Electronics
a. Products with handles or fragile parts (not in original boxes)
- Must be visually inspected and confirmed intact before storage.
- Wrapped in at least two layers of bubble wrap or PE wrap to fully cover exposed parts.
- Barcode must be applied after wrapping.
- Final packaging must be in cartons.
b. Factory-sealed boxes (prepackaged by manufacturer)
- No repackaging required. Boxme assumes transport-only responsibility.
- Items must be:
- Visually undamaged and clean.
- Protected internally (e.g., with foam, inserts).
- Sturdy and securely sealed.
5.3. Fashion, Apparel, Footwear, Bedding
- Must be sealed in transparent plastic or boxes; items must not be exposed.
- Products must be clean, undamaged, and have no visible stains or wear.
5.4. High-Value Products (Electronics, Appliances)
- Must be brand new and sealed.
- External packaging must be intact with no dents or tears.
- Must be handled carefully per warning labels; Boxme staff will review cautionary markings before storage.
5.5. Physical Combo Sets
- Combo configuration (including position of labels, components, accessories) must be clearly documented in text, images, or video in advance.
- Combo items must be pre-packed and complete before being received and placed in storage.
5.6. Books & Printed Materials
- Books must be clean, unbent, and not torn.
- Seal in shrink wrap or PE bags to protect against dust or handling damage.
5.7. Fragile Items (Glass, Ceramics, Brittle Plastic)
- Must arrive in factory-sealed boxes or be safely packaged.
- Items must be cushioned with foam, bubble wrap, or crumpled paper inside and out.
- Hollow items should be stuffed with soft padding.
- Sets with multiple fragile components must have each item wrapped individually and separated with dividers.
5.8. Bottles with Detachable Caps
- Caps must be packed separately and cushioned.
- For pump/twist nozzles: secure with soft paper and wrap with PE film.
5.9. Products Stored as Full Set and Loose Units
- If an item is stored both as full boxes and individual units:
- Label full cartons with a “DO NOT BREAK” sticker.
- Apply a new barcode for full-set inventory, different from individual product codes.
5.10. Dry Food, Snacks, Packaged Goods
- Must be in new, sealed condition with no packaging damage or stains.
- Minimum shelf life of 6 months (unless seller has approved shorter dates).
- Products must be sealed in bags, pouches, jars, or rigid containers – no exposed contents allowed.
6. Final Notes
- Non-compliant products will be flagged for merchant action or subjected to repacking services (fees apply).
- Repeated non-compliance may result in inventory rejection or service restrictions.
- Merchants are advised to audit goods before shipping to any Boxme fulfillment center.
