Boxme’s Fulfillment Tour Overview 2022 – Boxme Global
Boxme’s Fulfillment Tour is an event that provides the entire community operation hands-on experience of a typical Ecommerce Fulfillment warehouse system in the region.
Here, visitors will:
1. Meet and discuss with Boxme experts about opportunities and challenges of E-commerce business in Vietnam market in particular and Southeast Asia in general.
2. Direct experience Order Fulfillment process of top brands on E-commerce platforms.
1. E-commerce business in Vietnam
E-Commerce Potentials and Trends
Southeast Asian countries all recorded amazing E-commerce growth in 2021. As of the first half of 2021, the number of digital consumers in Southeast Asia is up to 350 million. Per capita spending also increased.
In particular, Vietnam’s E-commerce is a potential market, which is a very good environment for E-commerce sellers to seek development opportunities.
According to a Statista report, the Gross Merchandise Volume (GMV) of Vietnam’s e-commerce market reached $13 billion in 2021, accounting for 62% of the total value of the digital economy. By 2025, it is expected that the GMV of Vietnam’s digital economy will increase by 2.7 times, reaching $57 USD.
>>> Read more: [Infographic] Vietnam E-Commerce Market Overview In 2021 & Future
1. Social/Live commerce
Not only a product marketing channel, social media platforms are increasingly completing the system to help buyers access shopping on their platforms. Messages such as “swipe up to purchase” or “store link in bio”
2. Omnichannel
Nowadays, buyers value convenience above all else. Businesses that invest in their omnichannel strategy will be in a better position to maximize sales and drive customer loyalty.
3. Conversion Optimization
The increasing cost of advertising and marketing after changes in user tracking policies of platforms such as iOS and Android will make businesses focus on optimizing conversions to make a difference.
4. Purchase Optimization
E-commerce has become the main purchase method for many businesses. They need to complete the buying and selling process as well as return handling.
5. Payment methods Diversification
New payment methods for E-commerce such as Buy Now – Pay Later, Online Installment, etc will boost merchant’s sales.
>>> Read more: [Infographic] Cross-Border E-Commerce Market in Southeast Asia
E-commerce Logistics
In the e-commerce business, warehouse operation is always a difficult problem, especially for large-scale businesses with diverse types of goods. Once this problem is solved, businesses can achieve the maximized profits, reduce costs and improve customer satisfaction.
The question for most businesses when scaling up their business model is how to optimize and operate sustainable warehouses?
Accordingly, more and more businesses are looking for 3PL logistics units for support in the entire order operation.
In Vietnam, there are 3PL models of platforms such as Fulfilled by Lazada (FBL), Fulfillment by Tiki (FBT), which support warehouse and optimal orders processes arising from these two platforms. However, there are also challenges in the E-commerce orders management and operation. Many sales channels with different operation processes leads to many risks such as:
- Late packing due to a spike in orders.
- Many partners need to manage and connect.
- Sellers have to allocate inventory to many places and face challenges in optimizing inventory and lack of flexibility in operating promotions.
- The platforms apply a sanctions framework for shops that incorrectly update product inventory: point deduction, penalty or ban from participating in big promotions.
- Shortage of human resources, etc
Understanding insights customers, Boxme has built the centralized warehouse model, supported E-commerce sellers to process orders from many different sales channels.
- Operation: Building a consistent process for multi-platform operation, omni-channel sales in accordance with each business.
- Technology platform: Boxme masters advanced technology platform, helps businesses connect multi-channel; centralized inventory management; integrated management system ERP, POS, Accounting; unify and automate the order processing; connect shipping couriers, orders fulfillment, etc
- Inventory: Ensure multi-channel inventory and avoid risks such as oversell, undersell, dead stock, etc
>>> Read more: 7 Useful Tips For E-commerce Retailers In 2022 – Boxme
>>> Read more: 5 Ways To Boost Sales For Your E-Commerce Store In 2022
Case Study – Thegioiskinfood
In the context of prompt E-commerce development in Vietnam, omni-channel retail helps Thegioiskinfood to expand its market and reach new customers, however it inadvertently causes difficulties in centralized management of sales channels. In addition, doing business on the E-commerce platforms is increasingly “harsh”, providing a satisfied customer experience is the successful key of sellers.
Accordingly, Boxme cooperated directly with representatives of Thegioiskinfood to design its own operation process in accordance with the brand’s business characteristics, creating the difference of Thegioiskinfood.
- Automatically sync all orders of Thegioiskinfood on 5 sales channels Website, Facebook, Tiki, Lazada and Shopee to Omisell – omni-channel management software developed by Boxme. With 12.000+ SKUs and 6 sales channels. TGSF can easily launch promotions with many different programs without changing the operation.
- 2H Shipping Service – Shopee Instant: Freeship delivers 2H for orders over 100.000 VND. The Omisell system provides TGSF with fully automated service and optimization capabilities, even during big promotions like Megasale 11.11 when orders are overloaded.
- Sustainable services: TGSF can operate stably with an average fulfillment time of 24 hours including big promotion days.
>>> Read more: E-Commerce Trends in Southeast Asia First Half of 2022
2. Experience an E-commerce warehouse operation process with “Fulfillment Tour”
Tan Thuan Fulfillment Center is Boxme’s newest and most modern E-commerce warehouse in
the region. With 3.000 SQM (2 floors) and the storage capacity of over 2.500 CBM, Boxme Tan Thuan warehouse aims to promote Instant Fulfillment service for brands with the ability to deliver orders in 2 hours through couriers partners such as Ahamove, Grab, Lalamove, Ship60…
Here, visitors can experience the warehouse & E-commerce orders fulfillment process for Boxme’s customers and visit from the inbound area, goods storage area, cool warehouse, packing area and outbound area.
During the Fulfillment Tour, the Boxme team is always available to answer questions about Boxme’s processes and policies. Some frequently asked questions are:
How is the storage cost in Boxme charged?
How many SKUs can Boxme store for each brand?
Does Boxme guarantee operation during megasale occasions with a sudden increase in orders?
The event is expected to take place once a month at the Boxme’s Fulfillment Centers and the upcoming Tour will take place in May 2022. We look forward to seeing you soon at the Boxme Fulfillment Tour.
Related Posts
>>> [Infographic] Cross-Border E-Commerce Market in Southeast Asia
>>> 7 Useful Tips For E-commerce Retailers In 2022 – Boxme
>>> [Case Study] Highlands successfully transformed business model during the pandemic
About Boxme: Boxme is the premier E-commerce fulfillment network in Southeast Asia, enabling world-wide merchants to sell online into this region without needing to establish a local presence. We deliver our services by aggregating and operating a one-stop value chain of logistic professions including: International shipping, customs clearance, warehousing, connection to local marketplaces, pick and pack, last-mile delivery, local payment collection and oversea remittance.
[Announcement] Boxme’s Holiday : Reunifiᴄation Daу – April 30th and International Workerѕ’ Daу – May 1st, 2022
Dear Customer,
With the aim of helping Boxme’s customers plan business operation more proactive, Boxme team would like to announce our activities schedule on the occasion of Reunifiᴄation Daу – April 30th and International Workerѕ’ Daу – May 1st in 2022 as follows:
Apply to the Boxme Warehouse and Office Department in Vietnam.
1. We will be closed to observe Reunifiᴄation Daу and International Workerѕ’ Daу from Saturday, April 30th to the end of Monday, May 2nd, 2022.
2. Business operation will resume as normal on Tuesday, May 3rd, 2022.
During the holiday, if you need urgent support, please contact Boxme via chat groups or send email to support@boxme.asia for getting Boxme’s support.
Wishing you and your family a happy, healthy and successful holiday.
Best regards,
About Boxme: Boxme is the premier E-commerce fulfillment network in Southeast Asia, enabling world-wide merchants to sell online into this region without needing to establish a local presence. We deliver our services by aggregating and operating a one-stop value chain of logistic professions including: International shipping, customs clearance, warehousing, connection to local marketplaces, pick and pack, last-mile delivery, local payment collection and oversea remittance.
[April 2022] Boxme Fulfillment Tour – Experience Boxme’s E-Commerce Warehouse Operation System
Boxme Fulfillment Tour in March 2022 at Boxme Center Tan Thuan has obtained certain successes, providing useful information about E-commerce warehouse operation processes in Southeast Asia.
Fulfillment Tour is a meeting and exchange between Boxme experts and sellers/businesses who are interested in operating e-commerce warehouses and omnichannel solutions. Then, helping participants have a clearer view of how Boxme optimizes time and costs when doing business on the E-commerce platform for brands.
Boxme Fulfillment Tour – April 2022
The event is scheduled to organize periodically at Boxme Fulfillment Centers in Southeast Asia. And the earliest Tour in the upcoming time will take place on April 22, 2022 at Boxme Warehouse Tan Thuan, District 7, HCMC.
Boxme Fulfillment Tour is an eCommerce warehouse operation experience program for:
- Sellers are looking for the optimal fulfillment solution for multi-platform and omni-channel E-commerce business.
- E-commerce businesses want to learn about 3PLs in the market.
- Anyone interested in how to operate a typical E-commerce warehouse in Southeast Asia
Notes when participating in Boxme Fulfillment Tour
To ensure the complete Fulfillment Event experience for participants, Boxme has the following reminders:
- The event will be open to everyone interested in an e-Commerce warehouse operation system.
- Fulfillment Tour registration process:
Step 1: Participants fill in registration information HERE.
Step 2: Boxme summarizes and re-confirm with those who wish to participate in the Tour.
Step 3: Boxme finalize and confirm the final time of Fulfillment Tour.
With the promise to provide the most practical overview of the activities taking place inside the Boxme warehouse. We look forward to seeing you soon at the Boxme Fulfillment Tour.
About Boxme: Boxme is the premier E-commerce fulfillment network in Southeast Asia, enabling world-wide merchants to sell online into this region without needing to establish a local presence. We deliver our services by aggregating and operating a one-stop value chain of logistic professions including: International shipping, customs clearance, warehousing, connection to local marketplaces, pick and pack, last-mile delivery, local payment collection and oversea remittance.
[Announcement] Boxme Announces Hung Kings Commemorations Holiday on March Lunar Month 10th, 2022
Dear Customer,
With the aim of helping Boxme’s customers plan business operation more proactive, Boxme team would like to announce our activities schedule on the occasion of Hung Kings Commemorations in 2022 as follows:
Apply to the Boxme Warehouse and Office Department in Vietnam.
1. We will be closed to observe Hung Kings Commemorations from Sunday, April 10, 2022 to the end of Monday, April 11, 2022.
2. Business operation will resume as normal on Tuesday, April 12, 2022.
During the holiday, if you need urgent support, please contact Boxme via chat groups or send email to support@boxme.asia for getting Boxme’s support.
Wishing you and your family a happy, healthy and successful holiday.
Best regards,
About Boxme: Boxme is the premier E-commerce fulfillment network in Southeast Asia, enabling world-wide merchants to sell online into this region without needing to establish a local presence. We deliver our services by aggregating and operating a one-stop value chain of logistic professions including: International shipping, customs clearance, warehousing, connection to local marketplaces, pick and pack, last-mile delivery, local payment collection and oversea remittance.
7 Useful Tips For E-commerce Retailers In 2022 – Boxme
Southeast Asia’s E-commerce market has recorded a new growth milestone when reaching $120 billion in revenue in 2021. And 2022 promises to be a booming year for global E-commerce. Accordingly, sellers need to prepare appropriate sales strategies for effective business.
In this article, Boxme will suggest 7 tips for eCommerce retailers in 2022!
7 Effective Tips For E-Commerce Retailers
1. Mark important holidays to participate
Choose holidays that you know your potential customers will attend, You can refer to the big campaigns on the e-commerce platforms. Here, the platforms have many incentives to stimulate demand, providing sellers the opportunity to increase revenue and reach more potential customers.
Embracing the major holidays and planning your sales campaign early will help you take advantage in this highly competitive market. You can view 2022 Southeast Asian E-Commerce Calendar compiled by Boxme for an overview of major holidays in the Southeast Asian.
>>> Read more: [Case Study] Boxme supports Tokidoki remove operation difficulties in E-commerce business
2. Identify core marketing channel
Today, marketing channels become more popular and effective because it helps sellers increase their brands and products identity. However, you need to choose advertising channels in line with strategies to reduce costs and optimize your store.
Advertising on social networks, E-commerce platforms, blog or email marketing, etc. These are some popular and effective marketing channels. Research and experience them to find the most effective channel to reach more potential customers.
>>> Read more: [Infographic] The Development Of E-Logistics Industry In Southeast Asia
3. Optimized for mobile devices
According to an Adjust’s report, 54% of E-Commerce sales will come from mobile devices by the end of 2021. ECommerce transactions arising from mobile devices reached USD 3.56 million, up 22% compared with 2020.
You should optimize the eCcommerce store interface on both computers and mobile to ensure the best shopping experience for customers.
>>> Read more: 5 Ways To Boost Sales For Your E-Commerce Store In 2022
4. Improve your website
A website with an easy to use interface and powerful features will be a great competitive advantage for your eCommerce store.
Research by Google shows that 53% of people leave a website if it takes more than 3 seconds to load. However, in fact, Google reports that 70% of mobiles take more than 7 seconds to fully load all the content on the page. Therefore, how to optimize the speed of your sales website is an important problem.
>>> Read more: E-Commerce Trends in Southeast Asia First Half of 2022
5. Free Shipping
Free shipping for orders with a given certain value will positively impact shoppers behavior. This method is especially effective in up-selling on big sale days, encouraging customers to buy more or inviting friends to buy together…
6. Customer care
Customers not only expect quick response from sellers, but they are also more concerned with other policies. Especially, the way they are taken care of by the time they place an order and the time they receive the product, that determine a lot whether they will come back for a second time or not.
A clear, transparent return policy and a variety of payment methods are also important factors you should consider improving in 2022.
>>> Read more: 2022 E-Commerce Challenges Maintaining Consumer Loyalty
7. Track your campaign
Tracking your plan carefully, evaluating effectiveness and drawing lessons for upcoming sales campaigns are necessary parts for creating a perfect campaign. Tools like Google Analytics can help you simplify this process.
>>> Read more: [Case Study] Boxme – 11Corp’s partner since the early days of E-commerce business in Vietnam
Conclusion
It’s not easy for e-commerce sellers in 2022 because of high competition. However, if you plan and perform your strategies smartly and effectively, you can increase sales and optimize business operations.
Related Posts
>>> [Infographic] Vietnam E-Commerce Market Overview In 2021 & Future
>>> [Case Study] Boxme supports Tokidoki remove operation difficulties in E-commerce business
>>> [Announcement] Boxme updates new policies, processes in March 2022
About Boxme: Boxme is the premier E-commerce fulfillment network in Southeast Asia, enabling world-wide merchants to sell online into this region without needing to establish a local presence. We deliver our services by aggregating and operating a one-stop value chain of logistic professions including: International shipping, customs clearance, warehousing, connection to local marketplaces, pick and pack, last-mile delivery, local payment collection and oversea remittance.
[Case study] Boxme supports SexyLook process automated 1.832 orders in all sales channels in 11th November campaign
SexyLook is the number one skin care brand in Taiwan and is present in 28 countries around the world. By 2017 after launching in Vietnam, SexyLook encountered many barriers when doing E-commerce business. This problem greatly affects SexyLook’s success, especially in a language and culture like Southeast Asia.
About SexyLook
SexyLook is a brand that satisfies most of the skin care customer’s demands. The brand’s products have won many reputation awards such as: “BEST PRODUCTS, SERVICES FOR CONSUMERS 2017” in Vietnam, SNQ National Quality Symbol Award in Taiwan, Award Monde Selection’s Grand Gold award, most recently honored as the best-selling mask line of Medicare 2019 and a series of other prestigious awards,etc.
>>> Read more: [Infographic] The Development Of E-Logistics Industry In Southeast Asia
Challenge in penetrating Vietnam
Previously, SexyLook built E-commerce websites for each region and established a centralized marketing team in Taiwan to operate the online retail segment. But since entering the Vietnamese market in 2017, SexyLook has faced strict competition from E-commerce platforms, customers prefer buying on the E-commerce platforms rather than buying on the website. This led to a major change in the brand’s previous success.
At this time, Sexylook had to build its own warehouse management process to handle orders, while struggling to find how to operate on the platforms to launch products closer to customers. Until processes are sustainable, how to effectively manage the self-operated warehouse and optimize the sales channels operation to save cost, time and operate most effectively is the next SexyLook’s challenges.
>>> Read more: 5 Ways To Boost Sales For Your E-Commerce Store In 2022
Boxme’s solution
Cooperating with Boxme as a 3PLs partner since 2020, SexyLook has had certain successes in the Vietnam E-commerce market.
Remove difficulties in warehouse operation
With a professional warehouse system and advanced technology, Boxme helps SexyLook achieve commitment with customers, especially for the cosmetic industry, shipping according to date is a challenge if self-operated.
“Thanks to Boxme, SexyLook handled warehouse self-operation and managed human resources. SexyLook doesn’t worry about periodic warehouse management and isn’t afraid of bulk orders requiring urgent delivery or large campaigns.” Ms. Ho Thu, Representative of SexyLook in Vietnam shared.
In addition, Boxme also has a transparent B2B and B2C order processing, with a specific commitment time, satisfying the requirements of the platforms and the fastidious customers. With fulfillment services, Boxme has improved SexyLook’s supply chain and reduced delivery time thanks to professional automated operations, central warehouse network and partnerships.
>>> Read more: E-Commerce Trends in Southeast Asia First Half of 2022
Removing difficulties in omni-channel sales management
Through Boxme in Southeast Asia, SexyLook discovers and uses Omisell as an automated operation solution on the E-commerce platform. Omisell helps SexyLook manage its entire operations automatically with advanced inventory and order management features. Instead, SexyLook focuses on investing in marketing to increase sales, become a top seller on E-commerce platforms.
All SexyLook’s orders on 4 sales channels Haravan, Lazada, Tiki and Shopee are automatically synchronized to Omisell and if the products are in stock, the order information will be automatically sent to the Boxme warehouse for packaging and delivery automated to the customers.
In addition, SexyLook’s management team can easily track the status of all orders, inventory status to promptly supplement, advanced synchronization and out-of-stock warming features to help quickly update the product’s quantity on all sales channels. The ability to create custom reports also makes it easy for the SexyLook Vietnam team to report the revenue to the headquarters in Taiwan.
Using Boxme’s services helped SexyLook process 1,832 orders in the 11th November campaign, revenue increased 3 times without any shortage of human resources. The expansion of sales channels on Lazada and Tiki platforms also achieve high-record revenue of SexyLook’s Vietnam in 2021.
>>> Read more: [Case Study] Highlands successfully transformed business model during the pandemic
Conclusion
Using Boxme’s fulfillment and Omisell omni-channel sales management has helped SexyLook connect the entire value chain of the Vietnam E-commerce. At the same time, it helps expand business and sales channels in the easiest way without any barriers.
Ms Ho Thu – representative director of SexyLook Vietnam also recommend suggestions for companies facing similar situations: “Choosing to use Boxme’s services, SexyLook can optimize marketing and focus resources on sales and brand development. Understanding the difficulties of self-operating, Sexylook is willing to introduce Boxme and Omisell to their partners, customers.”
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>>> [Case Study] Boxme supports Tokidoki remove operation difficulties in E-commerce business
>>> [Case Study] Boxme supports Dongwon to build successful custom B2B and B2C management system
>>> [ Free Download ] Southeast Asia E-Commerce Calendar 2022 – Boxme Global
[Case Study] Boxme supports Tokidoki remove operation difficulties in E-commerce business
About Tokidoki
Tokidoki is a familiar Vietnamese brand in the mother and baby industry, dealing in blankets, sheets, toys, tools and accessories for babies. After more than 5 developed years, Tokidoki has successfully acquired a sustainable customer source in the Vietnamese market. With the prompt development speed, the problem for Tokidoki is to maintain the sustainable operation of the e-commerce warehouse to meet the increasing customer’s requirements.
>>> Read more: 5 Ways To Boost Sales For Your E-Commerce Store In 2022
Tokidoki – Difficulty joining E-commerce platforms
Tokidoki brand was established in 2017 with two main sales channels: Fanpage with more than 120.000 likes and Instagram page with nearly 15.000 followers. In 2020, Tokidoki officially joined the Shopee e-commerce platform with the desire to expand sales channels and increase brand identity with domestic customers.
During the first time joining the platforms, Tokidoki encountered many difficulties in operating the e-commerce warehouse. Due to insufficient technological resources for enterprises to manage their own inventory, leading to inaccurate inventory synchronization. The customer places an order on the platforms but in fact this product is out of stock, forcing the seller to cancel the order. This violates Shopee’s policy, so Tokidoki’s sales channel is often “low-rank”, greatly limiting the opportunity to participate in the later campaigns and greatly affecting revenue.
Second, product features are diverse, with many models and colors, but Tokidoki manages hundreds of product codes completely manually, without using barcodes, so the selection and packaging rate orders encounter many errors and affect the customer’s experience. In addition, Tokidoki only has a warehouse in Ho Chi Minh City, so the time for products to deliver customers is also longer.
Third, in big campaigns such as 11.11, 12.12,… the number of orders spiked, leading to overload, enterprises lack staff to process orders promptly for all sales channels. It also leads to product loss and difficulty in managing return orders.
>>> Read more: E-Commerce Trends In Southeast Asia First Half Of 2022
Boxme helps Tokidoki remove operation difficulties
Realizing that the E-commerce platform is a potential market for expansion and development, Tokidoki corporated with Boxme to become a strategic partner, supporting Tokidoki to perform the entire E-commerce warehouse operation process from May 8, 2021.
Boxme provides high value thanks to master technology, creating an automated, transparent and consistent experience for customers using the services. Accordingly, Tokidoki’s inventory management and synchronization becomes easier thanks to the management system provided by Boxme, removing oversell and minimizing the problem of wrongly packing products.
The operation is also optimized by Boxme by researching E-commerce platforms and sales channels, then adjusting and giving the most optimal methods of picking and handling products. Boxme automatically receives order information from sales systems and e-commerce platforms to ensure the shortest time from receiving order information to processing orders.
Boxme supports Tokidoki handling 4000-5000 orders per month without any problems. In addition, Boxme’s centralized multi-warehouse system in Hanoi and Ho Chi Minh City helps Tokidoki store products in inner cities with the largest number of orders in the country, in order to shorten delivery time.
>>> Read more: 2022 E-Commerce Challenges Maintaining Consumer Loyalty
Conclusion
During the cooperation with Boxme, Tokidoki recorded positive changes in business results in late 2021 – early 2022. Daily orders increase thanks to better buyer experience and guaranteed operations. The brand is also confident to expand business by supplementing more products with a variety of designs and colors.
Ms. Bui Thi My Nga, Tokidoki’s CEO said: “Since working with Boxme, Tokidoki doesn’t spend much effort on warehouse operations, just focuses on sales. Therefore, it is possible to expand business activities in 2021 – the outbreak time of the pandemic. Hopefully, Tokidoki and Boxme can accompany each other for many years.”
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>>> [Case Study] Highlands Successfully Transformed Business Model During The Pandemic
>>> [ Free Download ] Southeast Asia E-Commerce Calendar 2022 – Boxme Global
>>> [Case Study] Boxme supports Dongwon to build successful custom B2B and B2C management system
[Case Study] Boxme supports Dongwon to build successful custom B2B and B2C management system
About Dongwon
Dongwon F&B is a Korean brand specializing in providing nutritious food products for public health. With the slogan “customer-centered in business development orientation”, Dongwon has achieved great success in Korea and increasingly expanded to other countries such as the US, Japan, and China in Europe and Southeast Asia.
Dongwon penetrated Vietnam with the role of the exclusive representative to distribute Dongwon F&B products to supermarket chains, agents,…
In 2019, the market began to transform the retail industry and fierce competition of E-commerce platforms. Realizing the potential opportunity to expand the market, Dongwon started to participate and build brands in the retail industry, but lacked experience in managing and operating B2C orders.
Dongwon corporated with Boxme with an opportunity to get support in logistics services. Available facilities, human resources and system processes help Dongwon transform quickly and comprehensively in doing business in Vietnam.
>>> Read more: 5 Ways To Boost Sales For Your E-Commerce Store In 2022
Difficulties in the first stage of transformation
Expanding the business to Vietnam, Dongwon mainly focuses on the B2B business model. Therefore, when cooperating with Boxme and moving to B2C, Dongwon’s operating processes and systems have many changes.
From a traditional warehouse operator brand to an e-commerce retail brand, Dongwon has been guided and used the system provided by Boxme, which saves time, effort and reduces errors of human resources.
During the cooperation with Dongwon, Boxme has continuously improved and developed the system and operating process in accordance with the distribution of products and B2B orders. For B2C orders, Boxme will store, pack and deliver to Dongwon’s customers.
Boxme owns a Multi Warehouse system and provides a system of modern facilities and international standards. Brands can use Boxme’s multi warehouses without incurring any additional costs. This helps optimize the delivery process and the time the order reaches the buyer is fast.
>>> Read more: E-Commerce Trends In Southeast Asia First Half Of 2022
Stand out in the market
Dongwon’s B2B orders require different expiry dates, especially large orders for supermarkets, trade centers, convenience store chains, etc. Accordingly, Boxme has built an inventory management system according to expiry dates, custom options choose the specified expiry dates when exporting B2B orders, this is a feature that is not available in other logistics systems.
“With the warehouse and operation system that Boxme is providing, Dongwon realized these costs are suitable for Dongwon’s business. Especially, Boxme always reviews detailed analysis reports of inventory, orders, and revenue so that Dongwon can easily embrace business results in each period.” – Representative of Dongwon in Vietnam said.
>>> Read more: 2022 E-Commerce Challenges Maintaining Consumer Loyalty
Conclusion
Cooperating with Boxme helps Dongwon break down all barriers when expanding business to Vietnam. Then the brand can take advantages of resources more effectively, focusing on research and development of new products with the slogan “creating many new values for the community’s health”
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>>> [ Free Download ] Southeast Asia E-Commerce Calendar 2022 – Boxme Global
[Case Study] Highlands successfully transformed business model during the pandemic
The Covid pandemic outbreaks spread in the middle 2021 has strongly affected the lives of people as well as the business situation, especially brands related to the F&B chain. Therefore, many businesses turn to online sales channels (E-commerce platforms & social networks such as Facebook, Instagram, Tiktok, …) and find a Fulfillment partner to support transformation.
Accordingly, Highlands – a famous F&B brand in Vietnam, has successfully transformed into online sales during the recent covid pandemic. And Boxme is very proud to have become a strategic partner providing 3PLs logistics services to support E-commerce business brands.
About Highlands
Highlands is a brand of Viet Thai International Joint Stock Company established in 1999 with the core business which is packaged coffee and later expanding to a retail chain of drinks and snacks…
With the business slogan: “Excellent shop space, excellent products and attentive service at a reasonable price”, Highlands has become a coffee brand with high market coverage in Vietnam.
Read more:
>>> E-Commerce Trends In Southeast Asia First Half Of 2022
>>> 5 Ways To Boost Sales For Your E-Commerce Store In 2022
Online sales channel becomes primary
By July 2021, when the Covid-19 epidemic broke out in Ho Chi Minh City, almost all of Highlands’ drink shops were closed. The online sales channel on the E-commerce platforms has become a leading channel to pull the revenue of the whole system, but facing with many difficulties.
Difficulty in allocating inventory
Previously, Highlands had registered to cooperate in selling on e-commerce platforms, using their fulfillment services and paying service fees on the total monthly revenue. At that time, inventory is allocated through too many channels. At each platform, brands must store products in warehouses to reach a minimum inventory level of 70% of the published quantity.
This causes the inventory to be shortage and difficult to deliver from different warehouses. The situation of redundant and shortage of products at different floors often occurs. In addition, the E-commerce platforms are almost overloaded, and the import of new goods into the warehouse takes a long time to register before being approved.
When cooperating with Boxme – a 3PL provider in Southeast Asia, Highlands has almost completely solved the above problems.
- Boxme optimizes the operation process by researching how to operate with each E-commerce floor, then adjusting to own the most optimal methods of picking and handling products. Commitment to deliver products to the carrier on time over 99%.
- With a warehouse system located in the center of big cities, delivering products between warehouses becomes easy. Import procedures are also handled quickly by Boxme within 24 hours.
- During the “peak pandemic”, Boxme still maintains human resources of 90% at the warehouses to handle accruing orders. Orders from the time of accruing are processed within 4-6 working hours.
- Boxme connects and corporates with carriers to operate throughout the routes during the pandemic.
Difficulty in expanding sales channels
With the expectation to expand the social selling channel, specifically Facebook and Instagram, the Highlands initially faced many difficulties in terms of resources. Understanding the needs and direction of the brand’s cooperation, Boxme proposed a solution for inventory management and operation of all Highlands campaigns running on Facebook during the Covid-19 outbreak.
Highlands is Boxme’s most successful sales channel transformation case study up to date. The system records the average monthly business results of Highlands is 5,500 orders with sales of 900 million VND. The highest return order rate is only 4.5%. Boxme also successfully operated the Mid-Autumn Festival mooncake campaign for Highlands with the aim of fastest delivery to customers.
After cooperating successfully with campaigns on Facebook, Boxme continued to offer the solution to manage the entire online sales channel of Highlands on the e-commerce platform. Through Boxme’s platforms, Highlands has built flexible combo and cross-sell packages without having to deal with physical bundles. At the same time, inventory is concentrated in one place, not scattered in different warehouses. Helping brands manage orders and inventory of all platforms on one system.
Conclusion
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>>> [ Free Download ] Southeast Asia E-Commerce Calendar 2022 – Boxme Global
>>> [Infographic] The Development Of E-Logistics Industry In Southeast Asia
[Announcement] Boxme updates new policies, processes in March 2022
To improve service quality and risk management when operating Fulfillment service, Boxme would like to send customers the latest updates on new policies and procedures.
Boxme updates new policies and processes
1. Classification of warehoused goods
The goods stored in Boxme will be classified into 4 types:
- Type A – Standard goods: Normal import.
- Type D1 – Damaged level 1: Slightly dented, scratched packaging, box, and product inside (stamp, seal) undamaged.
- Type D2 – Damaged level 2: Damaged packaging, box, loss of stamp and product seal, partial or complete lack of components but the main product inside is intact.
- Type D3 – Damage level 3: Damaged products inside, technical default products, products with scratches inside, crumpled products.
These goods will be stored by Boxme in separate areas and attached labels to the products with categories D1, D2, D3. Inventories will be updated by Boxme by each type to help customers control the quantity of each type.
Boxme regulates automatic export of type A for orders from sales channels (E-commerce platform, Website…). Products of type D1, D2, D3 will be shipped out following the seller’s instruction through the OMS system.
>>> Read more: [Infographic] The Development Of E-Logistics Industry In Southeast Asia
2. Return orders: Boxme categorizes return orders and changes the return control process (buyers return after receiving).
Realizing that the return orders after the buyer has received contains many risks (the buyer cheats, the product is damaged, miss components or is exchanged…) we update the process of receiving return orders which require that each return order be photographed in detail at least 3 photos at the time of receiving and separating to check and confirm with the post office the return orders status. At the same time, the return orders will be classified according to 3 levels D1, D2, D3 as regulation in the first sector.
>>> Read more: 5 Ways To Boost Sales For Your E-Commerce Store In 2022
3. Expiry date of goods: Boxme supplement feature to help warn expired goods, stop exporting expired goods. Products stored at Boxme have a feature that allows customers to update the minimum remaining expiry date to warm and stop exporting products with expiry dates lower than the minimum.
Note: Minimum expiry date of products in ware house (default is 30 days)
New policies applied from March 2022
1. Import warehouse
- Free warehousing with standard goods (Excluding support activities such as labeling, re-classifying products, checking details each product…).
- Supplementing a fee-based tally request helps sellers to select services as soon as they create a request.
- It is obligated for orders to the warehouse to print the full documents provided by the system.
- The documents and images confirming the incoming order are updated by Boxme on the system to help customers easily look up and actively print instead of the hard copy as before.
2. Export warehouse
Improve packaging materials (inserting paper, box bags) to provide a better experience for shoppers. In particular, the materials are always prioritized to be a friendly environment.
3. Shipping partner
Integrating GrabExpress with two services Super Express and Super Express (MSD) helps customers to provide delivery services within 1-2 hours throughout Hanoi and Ho Chi Minh City. In particular, this service is available with the seller’s warehouses and stores. Boxme will collect fees directly from customers as well as the object to verify payment reconciliation between the three parties GrabExpress – Boxme – Vendor.
Read more: E-Commerce Trends In Southeast Asia First Half Of 2022
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>>> [ Free Download ] Southeast Asia E-Commerce Calendar 2022 – Boxme Global
