![[Boxme Annoucement]: Fulfillment Service Agreement 2023](https://boxme.asia/wp-content/uploads/2023/02/Boxme-Fulfillment-Service-Agreement-2023-1-1170x700.png)
[Boxme Annoucement]: Fulfillment Service Agreement 2023
Boxme always wants customers to feel safe when using our service so we strive every day to optimize the operation process of our service. For the convenience of sellers, Boxme would like to inform customers our service agreement in 2023.
1. Operating Criteria of E-commerce platforms in Vietnam
To achieve high business efficiency on e-commerce platforms, sellers need to understand the criteria for operating e-commerce platforms such as:
- Cancellation rate
- Package not ready (PNR)
- Shipped on time (SOT)
- Fast Fulfillment Rate
- Return Rate
- Priority shipping rate
Each e-commerce platform such as Shopee, Lazada, Tiktokshop, or Tiki has its own operating criteria. To catch up with the operation and fulfillment time to have the most suitable retail strategy, the seller can base on the bellow chart.
2. Boxme Service Agreement
Since February 2023, Boxme will apply a new Commitment to services: Outbound, inbound, inventory management, and order fulfillment quality.
I. Outbound
Normal orders: Boxme commits packing in 6 business hours from order create time and shipped on time in 24 hours from order create time.
Fulfillnow: Boxme commits packing in 45 minutes with B2C orders and 2 business hours with B2B orders from order create time.
Priority: Boxme commits packing in 2 business hours from order create time. If orders are created before 2PM, Boxme will hand over before 8PM the same day. If order are created after 2PM, Boxme will hand over before 12AM the next day.
B2B: Boxme commits packing in 6 business hours from order create time and will hand over 24 hours from order create time.
II. Inbound
For products requiring special storage conditions beyond our capability or smuggled goods, goods with no clear origins, goods that are not licensed by regulatory authorities, we reserve the right to refuse to store these products.
Goods will be loaded into Boxme’s warehouse within 48 hours since the shipment status is changed to “Received at the warehouse” .
For bulky, specific products that require special support, please contact our sales department or send inquiries to support@boxme.asia for support.
III. Inventory Management
Inventory Accuracy: Periodically check the inventory once a quarter and compare the inventory difference between the system and the actual. This is including cases of damage when stored at the warehouse.
Inventory Report: Boxme will send inventory reports of aging stock, expiry reports, and slow-moving once a week.
IV. Order fulfillment quality
Orders are packed properly: Boxme’s KPI will calculate based on wrong/missing items and wrong packaging standard.
Returns/Unknow parcels are provided in accordance with the regulations: Boxme will calculate based on claims such as: providing missing order information or late delivery of order information
Returns inbound: Boxme will handle problem in 24 hours
3. Conclusion
Boxme always makes constant efforts to improve service quality, applies automatic indexing systems to fully transparent the operation process, and listens to suggestions from customers.
In 2023, in addition to announcing a new service performance index, we will apply ISO 9001 standards and processes to ensure stable and seamless operation for customers.
Read more blogs about Boxme:
Boxme Official Launches New Warehouse In Binh Tan, Ho Chi Minh City
About Boxme: Boxme is a leading logistics service provider supporting e-commerce sellers in Southeast Asia, helping to deploy a series of online sales campaigns for more than 600 typical brands in the region such as Tefal, Panasonic, AHC, etc. Merzy, Colgate, Highland…
Boxme official launches new warehouse in Binh Tan, Ho Chi Minh City
Binh Tan Fulfillment Center was launched on 6th January 2023. This grand opening ceremony was marked a big step of Boxme on the way becoming Southeast Asia’s leading e-logistics provider.
Boxme always appreciates and is grateful for our customers and friends who have accompanied us on the path to conquering new heights. You are always the motivation to help Boxme go further, trying to complete our mission of bringing the best experience to customers.
Attending the opening ceremony, Mr. Nguyen Hoa Binh – President of NextTech Group of Technopreneurs and Mr. Han Van Loi – Founder, CEO of Boxme
Dear valued customers,
Boxme would like to officially announce the opening of our new warehouse in Binh Tan, Ho Chi Minh City on January 06, 2023.
In detail, starting from January 06, 2023, Boxme Binh Tan will receive the inbound shipment and process fulfillment activities with the same operation process and working time as in other Boxme warehouses in Vietnam.
1. Adress
Boxme’s new warehouse is at 225 Ma Lo, Binh Tri Dong A, Binh Tan District, Ho Chi Minh City. This prime location is 4 km from National Highway 1A and about 15 minutes from Vo Van Kiet Boulevard, forming a golden triangle with Boxme Tan Thuan and Boxme Tan Binh.
2. Facilities
Boxme’s Fulfillment Center in Binh Tan has an area of up to 4000m2 with spacious modern facilities, suitable for both trucks or containers to be parked right at the warehouse door, making it easy to import and export goods. With a large area with a full system of cool storage, Boxme Binh Tan will definitely be the preferred choice for brands and retailers with special products such as cosmetics, functional foods or pharmaceutical products.
3. Operating time
Starting from January 6, 2023, Boxme officially received import and export requests at Binh Tan warehouse
Warehouse operation hour: 8AM-6PM.
Note: Boxme Warehouse works every day of the week from Monday to Sunday.
4. Delivery time
Morning shift: From 11am to 12am.
Afternoon shift: From 16:00 to 18:00.
5. Special offers
On the occasion of the launch of a new warehouse in Binh Tan, Ho Chi Minh City, Boxme offers customers a special promotion as follows: ️
– Free storage cost in Binh Tan warehouse for first 10 customers till 31/3/2023
– This is an additional discount for customers in addition to the agreements in the signed contract.
This is an additional discount for customers in addition to the agreements in the signed contract. Current customers using existing Boxme warehouses who want to use multiple warehouse functions can contact customer service staff for advice and support.
Note: For new customers, Boxme team will be in touch with you to consult on Boxme services before using the service and this promotion.
About Boxme: As a leading provider of e-commerce logistics solutions in Southeast Asia, Boxme is capable of providing a full range of logistics services including order processing and technology solutions to help manage operations, and multi-channel selling across the entire region.
Boxme warehouse network in Vietnam with a total area of more than 10,000 sqm:
- Boxme Tan Trieu: Lot D10-11, Centralized production cluster, Tan Trieu Commune, Thanh Tri District, Hanoi City.
- Boxme Binh Tan: 225 Ma Lo, Binh Tri Dong A, Binh Tan District, Ho Chi Minh City
- Boxme Tan Binh: Road No. 1, Industrial Group 2, Tan Binh Industrial Park, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City.
- Boxme Tan Thuan: Tan Thuan Dong Area, Tan Thuan Ward, District 7, Ho Chi Minh City.
![[Official Announcement] Boxme Binh Tan To Operate Starting 15.12.2022](https://boxme.asia/wp-content/uploads/2022/12/3323BD0A-8FEF-4592-A1C6-36FD60AA6560-1170x700.png)
[Official Announcement] Boxme Binh Tan To Operate Starting 15.12.2022
Dear valued customers,
Boxme would like to officially announce the opening of our new warehouse in Binh Tan, Ho Chi Minh City on December 15th, 2022.
In detail, starting from December 15th, 2022, Boxme Binh Tan will receive the inbound shipment and process fulfillment activities with the same operation process and working time as in other Boxme warehouse in Vietnam.
Boxme’s new warehouse is at 225 Ma Lo, Binh Tri Dong A, Binh Tan District, Ho Chi Minh City. This is a prime location, 4km from National Highway 1A and about 15 minutes from Vo Van Kiet Boulevard, forming a golden triangle with Boxme Tan Thuan and Boxme Tan Binh.
Boxme’s Fulfillment Center in Binh Tan has an area of up to 4000m2 with spacious modern facilities, suitable for both trucks or containers to be parked right at the warehouse door, making it easy to import and export goods. With a large area with a full system of cool storage, Boxme Binh Tan will definitely be the preferred choice for brands and retailers with special products such as cosmetics, functional foods or pharmaceutical products.
On the occasion of the launch of a new warehouse in Binh Tan, Ho Chi Minh City, Boxme offers customers a special promotion as follows: ️
– Free storage cost in Binh Tan warehouse for first 10 customers till 31/3/2023
– This is an additional discount for customers in addition to the agreements in the signed contract.
This is an additional discount for customers in addition to the agreements in the signed contract. Current customers using existing Boxme warehouses who want to use multiple warehouse functions can contact customer service staff for advice and support.
Note: For new customers, Boxme team will be in touch with you to consult on Boxme services before using the service and this promotion.
About Boxme: As a leading provider of e-commerce logistics solutions in Southeast Asia, Boxme is capable of providing a full range of logistics services including order processing and technology solutions to help manage operations, and multi-channel selling across the entire region.
Boxme warehouse network in Vietnam with a total area of more than 10,000 sqm:
- Boxme Tan Trieu: Lot D10-11, Centralized production cluster, Tan Trieu Commune, Thanh Tri District, Hanoi City.
- Boxme Binh Tan: 225 Ma Lo, Binh Tri Dong A, Binh Tan District, Ho Chi Minh City
- Boxme Tan Binh: Road No. 1, Industrial Group 2, Tan Binh Industrial Park, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City.
- Boxme Tan Thuan: Tan Thuan Dong Area, Tan Thuan Ward, District 7, Ho Chi Minh City.
![[Notice To Customers] System Maintenance On 16.10.2022](https://boxme.asia/wp-content/uploads/2022/10/eng-01-1170x700.jpg)
[Notice To Customers] System Maintenance On 16.10.2022
Dear valued customers,
Boxme would like to inform to all customers that to improve our service quality, we will carry out our regular system maintenance on 16.10.2022
Time: 17:00 to 21:00, Sunday 16.10.2022
During this time, you will not be able to access Boxme system at oms.boxme.asia.
Thank you for trust and using Boxme services. If you have any questions during the maintenance period, please email support@boxme.asia for assistance.
Boxme Global
About Boxme: Boxme is a leading e-commerce support logistics service provider in Southeast Asia, helping to deploy a series of online sales campaigns for more than 600 typical brands in the region such as Tefal, Panasonic , AHC, Merzy, Colgate, Highland…
ANNOUNCEMENT: BOXME merge OSM Exporting Feature and B2B Order Exporting Feature
To simplify and make progress more convenient for customers, since 10/10 BOXME proceed to turn off the feature of creating an OSM application on the system. From now, customers can use creating B2B order feature to draw out from stock. This way not only cut down cost but also normalizes processes.
With B2B orders, we add special packing requirements as soon as the order is created.
While creating B2B orders, customers can export all kinds of goods on the system without limitation.
Our packaging standards for B2B orders are also improved as follows:
– Products with the brand’s box will be shipped in the original box and not reinforced.
– Products with small sizes and don’t have brand boxes will be packed by BOXME box.
In case the brand’s box is not eligible for shipping according to the company’s standards, customers can request additional reinforcement right at the time create an order. This will help us process the order in accordance with the commitment and BOXME can protect the order during shipping.
BOXME ANNOUNCEMENT: INDEPENDENCE DAY 2022
Dear Customer,
To help you be more prepared and proactive in your business plan, BOXME team would like to announce our calendar activities during the National Day 2/9/2022 as follows:
*Applicable to the Warehouse department and Boxme Vietnam Office.
- Independence Day of Vietnam holiday: 02 days from 1st September 1 to 2nd September 2022
2. Time to start working again: September 3, 2022
During the holiday period, if customers need urgent service support, please contact BOXME via chat groups or send email to support@boxme.asia for support by BOXME team.
BOXME Vietnam would like to thank our customers for their trust and support in the past time. Joining in the atmosphere of celebrating National Day on September 2, BOXME would like to wish our customers a pleased holiday with family and loved ones.
Sincerely thank customers’ imagination and cooperation,
About Boxme: Boxmeis the premier E-commerce fulfillment network in Southeast Asia, enabling world-wide merchants to sell online into this region without needing to establish a local presence. We deliver our services by aggregating and operating a one-stop value chain of logistic professions including: International shipping, customs clearance, warehousing, connection to local marketplaces, pick and pack, last-mile delivery, local payment collection and oversea remittance.
NextTech Group and Ngan Luong have announced an investment of more than 150 billion VND in the logistics startup – BOXME to expand the scale of e-commerce fulfillment centers in Vietnam
On 12/08/2022 in Hanoi, NexTech Group and Ngan Luong Intermediate Payment Gateway Joint Stock Company have announced an investment of over 150 billion VND to BOXME (a premier ecommerce fulfillment company in Southeast Asia). The new investment will facilitate BOXME to quickly expand the scale of fulfillment centers in Vietnam to maximize the demand for order fulfillment and shipping services of e-commerce businesses, bringing BOXME to become the largest logistics service provider in Vietnam.
As a pioneer in logistics e-commerce in Vietnam, providing reliable fulfillment services with an extensive warehouse system and advanced technology with automated order fulfillment, BOXME currently has 3 large fulfillment centers in Vietnam with a scale of more than 12,000 m2, with a processing speed of more than 50,000 orders per day during mega campaigns of many major e-commerce platforms.
The COVID-19 pandemic has brought many consequences, but it is a premise for developing e-commerce in Vietnam. As a result, the demand for warehousing and transportation has increased significantly. According to the information from BOXME, during the 2 peak years of the pandemic, the revenue tended to increase instead of economic downturn. In the first half of 2022, BOXME has reached the total number of 2021 orders and is expected to grow more, 2 times compared to the previous year.
“The COVID-19 epidemic is a challenge, but also an opportunity, for e-commerce businesses in general and logistics Vietnamese e-commerce in particular. During the 2 peak years of the epidemic, our operations and dispatchers had to work at maximum capacity to process the number of online orders. With this investment, BOXME aims to expand logistics centers to 30,000 m2 in Vietnam with the ability to process 150,000 orders a day” – Mr. Han Van Loi – CEO of BOXME said.
According to Shark Nguyen Hoa Binh – Chairman of NextTech group: “ The explosion of e-commerce has led to the development of e-commerce logistics (order fulfillment, delivery)”
with high-quality service. This requires businesses to invest in a highly automated and methodical process to optimize costs as well as ensure stable operating capacity. Realizing that BOXME’s team is ready for expansion, NextTech Group and Ngan Luong poured more capital to help BOXME invest in expanding the infrastructure of logistics centers in Vietnam to meet the needs of customers, providing the increasing needs of e-commerce businesses in the domestic market.
According to a report recorded by Google, in 2020, more than 40 million people in Southeast Asia connected to the internet for the first time, up 4 times compared to 2019. In which, the group of users made their first online purchase. accounting for more than 30% of total e-commerce users of the year.
Southeast Asia’s e-commerce industry in 2020 recorded sales reaching 62 billion USD, up 63% compared to 38 billion USD in 2019. It is expected that this number will continue increasing at a rate of about 23% per year and will reach $172 billion by 2025.
Vietnam is one of the top countries in Southeast Asia recording rapid e-commerce growth. With the effects of the pandemic, in just two years, Vietnam has become one of the most potential countries to develop e-commerce and logistics in the region (according to Vnexpress).
With this investment in BOXME, NextTech Group as well as Ngan Luong expect BOXME to become the leading logistics technology enterprise in Southeast Asia, bringing professional logistics service experiences to customers, facilitation and simplification of business expansion of regional and international e-commerce enterprises.
Reading more news about this event:
About BOXME
BOXME is the leading e-commerce logistics company in Southeast Asia. With 9 logistics centers in Vietnam and Southeast Asian countries, Boxme is providing services for more than 600 famous brands such as Panasonic, Colgate, King Power, Tefal, No1, AHC, Thegioiskinfood, Merzy…
BOXME provides many solutions such as:
- Omni-channel management: ( B2C): Store your product at any Boxme warehouse and leave all the logistics matters to us. No matter if you are selling in Thailand or Vietnam, Shopee or Lazada, we will manage your inventory, pick, pack and ship your products to the end customers for you automatically with the most optimized cost and time.
- Global Shipping: Connect with more than 50 shipping companies and provide a variety of delivery services (Instant, Express, Standard, Transport, Full-truck …)
- B2B Fulfillment Solution: You can connect retailers through automated EDI. Boxme supports packaging, label printing, shipping … according to the requirements of each retailer.
- Merchant Plus: BOXME provides a warehouse management system for superior control of operations and allows businesses to combine with BOXME’s network of warehouses, shipping partners, and customers.
Read more: https://boxme.asia
About NextTech
Belonging to the first generation of technology startups in Vietnam since 2001, NextTech Group has nearly 20 years of starting a business from nothing and becoming an ecosystem of nearly 20 electronic services operating in Vietnam and Another 8 markets in Southeast Asia and China in 4 areas: e-commerce, financial technology, logistics, and education. Once described by Technode in China as “Vietnam’s Alibaba”, NextTech was voted in the Top 10 enterprises affecting the development of the Internet in Vietnam for 10 years. Owning many famous technology brands such as mPoS.vn, NganLuong.vn, … NextTech currently has nearly 2,000 employees and annual electronic transaction output is estimated at 5 billion USD.
About Ngan Luong Intermediate Payment Gateway Joint Stock Company
Ngan Luong is the most popular online payment gateway, with 35 million online transactions, and more than 100 thousand trusted websites and mobile applications used daily. Ngan Luong and Alepay help Online sellers easily accept all e – payment channels including NAPAS ATM card, Visa/Master/JCB/Amex international card, instant bank transfer, scan code QR, especially supports swiping cards at stores via mPoS machines. In addition, Ngan Luong supports most types of payment methods in Vietnam.
Reading more news about this event:
>> https://vneconomy.vn/startup-dich-vu-hau-can-boxme-duoc-rot-them-hon-150-ty-dong-mo-rong-quy-mo.htm
>> https://thesaigontimes.vn/nexttech-va-ngan-luong-dau-tu-hon-150-ti-dong-vao-cong-ty-hau-can-boxme/
>> https://theleader.vn/boxme-nhan-dau-tu-150-ty-dong-tu-nexttech-va-ngan-luong-1660456910915.htm
https://theleader.vn/boxme-nhan-dau-tu-150-ty-dong-tu-nexttech-va-ngan-luong-1660456910915.htm
Boxme product & service update on 07/2022
To improve our product service, bring more convenient for our customers. BOXME is going to promote, value-add services and upgrade our charging structure for a heavy parcel with multiple products that must be packed with a variety of materials..
Applicable since: 07/07/2022
Adding shredded paper packaging service
On many special occasions such as Women’s Day, Mother’s Day, Anniversary,.. Or many product lines require special packaging like perfume, wine,.., customers can order BOXME add shredded paper full inside the box. To improve our customer experience, BOXME will add this service in July 2022.
Public price: 2.000 vnđ/ 1 parcel
This service won’t apply to products that are bigger than 30 centimeters.
Adding fragile stamp when packing order
Every product has a fragile appearance, BOXME will automatically stick a fragile stamp on the outside of the parcel so the shipper or any fulfillment center will handle it with care.
Public price: 500 vnđ/ 1 parcel
Adding record packing process service
We are going to upgrade the camera system to have a clear and details video about the packing process. The process will show ways to pack a parcel to increase the probability of winning lawsuits with any e-commerce platform
However, costs will be added to orders that required camera packaging.
Public price: 10,000 vnđ/ an order
We provide within 4 hours since requested
In case have any evidence proving BOXME packs wrongly or we can’t provide a record of the packing process, that makes customer loss, we will make up for this mistake and provide the record for free.
Update system allows for calculating material billing for B2C orders using a variety of packaging materials
Products have to wrap with bubble wrap when packing will have some below options. The system will calculate automatically.
There will be many options for material packing such as:
There are 4 options for material when packing so customers can choose
In case one order has many products and each use different materials to wrap. The system will calculate the cost according to the actual materials used for packing at the warehouse. The system will stick the material code for each order.
There are some special occasions:
- The parcel contains many products which have to wrap with different materials: BOXME Warehouse will pick the most suitable material for packing
- For orders with large products (total of 3 dimensions over 90cm) use bubbles and for small products use boxes: BOXME Warehouse will use boxes for smaller products and then pack bubbles wrap to pack both products. We will charge for this service.
Inventory service on request
We committee every in-stock product stored in the warehouse is always checked at least once 3 months. In case, customers have special requirements about checking inventory over the commit, we will charge a fee allowing the contract. We will depend on the number of employees and time to get a fee.
Moreover, if customers want to check inventory as soon as possible, you can connect with the Customer Service Department for support and expenses outside of working hours.
Boxme product & service update on 08/2022
To optimize the efficiency of our product and service process, BOXME announced that we would update and fix some regulations and policies on 25/07/2022 (apply for any receipt since August 2022).
Regulations and policies about the unknown parcel
BOXME accepts packages that do not have information on the system to return to the warehouse, but the package must ensure the following:
- The external conditions of the goods are intact, fully bill of lading no from the e-commerce trading floor or any carrier. We won’t accept if the parcel’s bill lading is written by hand or have a sign of damage
- The bill of lading needs to be expressed clearly the seller’s name & brand, so we can identify and give information to the customer in any circumstances.
The consignee will responsible for taking pictures and recording the process open the parcel, and taking the minute of the delivery with the shipper. We will inform the customer within 8 hours of working.
With unknown returned orders, we will inform the customer and the customer has to create the returned order on our system within 48 hours. Over the time limit, we will have the right to deal with the parcel and we going to destroy the parcel in the next 7 days.
We recommend that customers need to update the information about the return order and follow right on the system to ensure the process and responsibilities of each part.
Regulations about requirements for inventory and inventory results.
BOXME is committed to checking the inventory at least once every 3 months to determine the actual inventory compared to the inventory on the system. If there are any special requirements or exceeding the commitments, the customer will take a charge.
To send inventory requirements, customers have to send us the plan at least 7 days before to the Customer Service Department and the KAM. We will inform you in 48 hours about warehouse coordination, timing, and processing of your requirements.
Within 48 hours since having results in inventory checking, BOXME will announce and send a materially report to you (which clarifies the arising differences and conduct procedures for compensation or recovery of compensation costs if any).
Add eco-friendly wrapping paper (Honeycomb paper)
To protect the environment and reduce plastic waste, we provide a new type of packaging material, honeycomb paper to help wrap fragile products similar to explosive balls ( air bubbles). However, this is a special packaging material, so there will be additional costs if the brands and customers specifically request it.
The price will be announced in the contract and contact KAM for any details.
Eliminate the storage fee classification between the multiple variants and the regular stock.
To align the storage service, we eliminate the storage fee classification between the multiple variants and the regular stock. Customers only pay 1 type of cost per account configured according to the contract.
The process of canceling orders due to shortage or loss of goods in the warehouse
During the operation of packaging, there were some cases such as the order being pushed down to the stock level, or in fact, damaged/ lost goods were detected during the storage process.
We proceed to confirm the cancellation of the order ( Cancelled due to loss/damage). Otherwise, customers can create another new bill of lading for substitutes to complete the order.
With order cancellation ( Cancelled due to loss/damage), you have to make a complaint report to catch up with the process, and connect together with BOXME Customer Service Department to find out the mistake and fix it.
Otherwise, in order not to generate new orders for these products, customers need to adjust the inventory on the sale channel or adjust buffer inventory according to the BOXME warehouse or Omiseel system equivalent to the damaged/ lost inventory above.
Top 4 Potential E-commerce Trends In 2022
E-commerce has been a “magnetic needle” for the worldwide economy, especially developing countries such as Vietnam. When the Covid-19 pandemic broke out, consumer behaviors and demands changed, this million-dollar industry also had many big changes in development trends. In this article, Boxme will provide 4 most potential E-commerce trends in 2022.
1. Social Commerce
Social Commerce is the use of social networks such as Facebook, Tiktok, Zalo, Instagram, etc as a means to promote and sell products/services directly. Simply, Social Commerce combines Social Media and e-Commerce.
According to Statista, global Social Commerce revenue is estimated to reach $958 billion by 2022, and reach $29 trillion by 2026, expected to become an E-commerce trend in the up-coming time.
1.1. Build brand and product awareness
Raising product awareness is an important stage for reaching potential customers, which buyers identify their need for a product. Embracing customer needs, sellers can take advantage of opportunities to generate interest through social media platforms and marketing tools.
In recent years, social networks have been playing an important role , especially becoming a powerful tool in branding. By sharing useful information on social networks with a high density, brands and sellers can interact with buyers on a larger scale, reaching more potential customers. And this is also the place to connect customer interest and retain them engaged with products and services longer.
1.2. Shorten buying cycle
After attracting customer interest in your product or service, unique selling point (USP) will be an important factor that proves you stand out from the competition. By promoting social commerce, the conversion of potential customers to the purchase stage is significantly increased.
Merchants and sellers allow users to know product information, prices, features, etc. on social networks. With social commerce, buyers can make purchases directly with just a few clicks, making the purchase process faster.
1.3. Increase customer loyalty
Social media has become a direct channel to build and maintain relationships between customers and sellers. And it also becomes an important marketing strategy that needs to be prioritized in digital technology period.
With rich product information and excellent customer service, sellers can easily and quickly make customers close the first deal, maintain sustainable relationships with customers, and turn them into loyal customers.
>>> Read more: Top 5 best-selling goods industries on E-commerce platforms 2022
2. M-Commerce
Mobile commerce (M-Commerce) is the use of wireless handheld devices such as mobile phones and tablets to perform commerce transactions online, including buying and selling products, transfering online and making a payment. M-Commerce is being market’s E-commerce trend.
According to Adjust report, by the end of 2021, M-Commerce contributed 54% of total e-commerce market revenue.
2.1. Ubiquity
The ubiquity of mobile commerce allows users to get whatever information they like at any time through mobile devices connected to the internet without having to worry about their location.
Using M-Commerce, users can still operate normally anytime, anywhere. This helps services or applications to meet all the arising needs of customers.
2.2. Convenience
With the development of the Internet, users operate comfortably in a wireless computer network environment.
Unlike traditional computer usage, mobile devices are easily portable, customizable to a variety of screen styles. In addition, mobile devices allow users to connect to the internet quickly and easily.
2.3. Personalized
Mobile commerce is highly personalized. Because each person will own their mobile device. Mobile applications will have the opportunity to access customer personal data information (if authorized). Then they know their habits, interests, and activities to provide services that are tailored to each individual.
>>> Read more: 7 Useful Tips For E-commerce Retailers In 2022 – Boxme
3. Omni-channel
Omni Channel is simply understood as selling on many channels. This model helps reach customers through many popular platforms but still operate under one management system.
According to Statista, 47% of E-Commerce businesses believe Omni-channel is a necessary strategy for business operations in 2021. Omnichannel will be promised to become one of potential E-commerce trends in near future.
3.1. Diversify sales channels and reach potential customers
Omni-channel will help sellers expand their business across multiple sales channels, thereby maximizing revenue, taking advantage of the potential sales platforms and social networks. Besides, expanding sales channels also helps improve the ability to reach new customers and find potential customers.
Catching up with new trend, Boxme has developed an omnichannel sales and management solution – Omisell, this solution will help businesses and sellers to sell on multiple channels in just 1 action.
When selling omnichannel, sellers will face difficulties in order and inventory management, and Omisell’s feature will help sellers break down all these barriers, not only help sellers connect and centralized management of orders, inventory, stores on platforms, but Omisell also integrates hundreds of applications to help optimize the operation and management of your business on a single platform such as accounting, customer support, marketing, etc.
3.2. Advertise brands and products through sales channels
As a multi-channel sales model, businesses can advertise and market brands and products through many different sales channels.
In the booming digital technology period, customers have more options to shop instead of just through a direct sales channel as before. With the Omni-Channel model, businesses or sellers can advertise their brands and products more widely.
3.3. Embrace market trends
The vital factor for business when starting a business is the product market demand and it is always changing according to the customer needs. So, embracing market trends can first help the business survive and then overcome other competitors to take advantage of the market.
And Omni-channel helps sellers handle these problems, products will be advertised and marketed through many different s
ales channels. Then, sellers can make statistics of potential products, predict market trends to build appropriate strategic plans for the future. At the same time, create a speciality and synchronization in marketing and promotion strategies, so customers will know your brand more.
>>> Read more: [Infographic] Vietnam E-Commerce Market Overview In 2021 & Future
4. E-Commerce Trends MGM/ KOL/ KOC
The E-commerce trend of MGM/KOL/KOC is becoming more and more popular and strongly influences consumption decisions. According to AsiaPac, MGM/KOL/KOC can increase conversion rates by up to 60%.
4.1. MGM
MGM (Member Get Member) – referral marketing, is a highly appreciated form of marketing that will be the future e-commerce trend. Simply to understand, MGM is how businesses can make customers become sellers for their brands. Thanks to old customers, businesses have strategies to encourage them to introduce their products to their relatives or friends in terms of discounts or direct commissions to the referrer.
MGM is a sales tool with the ability to increase high conversion rates. Because users tend to ask people who have used the product, so when relatives or friends introduce, they will have more trust in the product and make a purchase decision quickly.
4.2. KOL
KOL (Key Opinion Leader) is a person or organization who has expert product knowledge and influence in a respective field. They are trusted by relevant interest groups and have significant effects on consumer behavior”. They own a large number of fans and this is also the target group of businesses.
Therefore, when implementing an advertising campaign, businesses often connect with KOLs with the purpose of advertising products to the target customer file that the business is aiming for. Whether traditional business or e-commerce, KOL can influence the consumption decision, so this form is also quite popular.
4.3. KOC
KOC (Key Opinion Consumer), similar to KOL, this group of people also has a huge fan base and following. However, KOC can have a stronger impact on consumer decisions.
It can be said that KOC is advertising but it is native advertising. By reviewing products directly, KOC advertises products by honestly evaluating product details from origin to usage. Because of standing in the position of a customer, KOC understands the psychology and easily gains the trust of customers. KOC can help businesses reach the right target customers and promote buying behavior quickly.
>>> Read more: 5 Ways To Boost Sales For Your E-Commerce Store In 2022
Conclusion
Catching up with market trends and customers is always the leading factor determining the success of sellers. Hopefully, with 4 E-commerce trends in 2022 compiled by Boxme Global, it can help you identify potential trends and then plan appropriate strategies for your business in the future!
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About Boxme: Boxme is the premier E-commerce fulfillment network in Southeast Asia, enabling world-wide merchants to sell online into this region without needing to establish a local presence. We deliver our services by aggregating and operating a one-stop value chain of logistic professions including: International shipping, customs clearance, warehousing, connection to local marketplaces, pick and pack, last-mile delivery, local payment collection and oversea remittance.
