Boxme provides comprehensive, multi-channel logistics solutions for Skinfood World
Thegioiskinfood – journey to conquer beauty-loving customers
Operational challenges in the e-commerce era
Boxme – strategic partner with comprehensive order fulfillment solution
To solve operational bottlenecks, Thegioiskinfood chose Boxme, a leading order fulfillment platform in Southeast Asia. Boxme deploys an integrated solution between warehouse management system (WMS) and Omnichannel, allowing real-time synchronization of inventory and orders across all sales channels.
Thanks to that, TGSF not only accurately controls inventory but also minimizes overselling. The integration of 2-hour inner-city express delivery service helps customers have a convenient shopping experience, suitable for the “instant receipt” needs of the new generation of consumers.
Along with process optimization, Boxme also supports brand image enhancement by implementing branded packaging (brand box) printed with logo and identification colors. The “unboxing” experience has thus become an effective brand communication tool, helping Thegioiskinfood differentiate itself from the market.
The results of the partnership: speed, efficiency and customer experience
After just a short time, Thegioiskinfood has recorded remarkable improvements:
- Order processing time reduced by 40% , from 12 hours to just 3–5 hours.
- Successful delivery rate increased from 92% to 98% , inventory synchronization achieved high accuracy.
- Operating and logistics costs decreased by an average of 15% , while dead inventory decreased by 25%.
- Customer satisfaction index (CSAT) increased by 25% , rating score on e-commerce platform improved significantly.
Long-term cooperation vision
The relationship between Boxme and Thegioiskinfood does not stop at order fulfillment solutions. In the next phase, both parties continue to expand the multi-regional warehouse system to shorten delivery time, deploy Cross-border Fulfillment to bring genuine Vietnamese cosmetics to the international market, and integrate AI technology to improve data analysis capabilities and optimize operating costs.
This strategic partnership shows that order fulfillment is not only a logistics solution, but also a launching pad for cosmetic brands to enhance customer experience, increase competitiveness and expand the market sustainably in the e-commerce era.
