Green Transformation in Fulfillment: Boxme provides an eco-friendly packaging solution
The ‘green’ transformation is one of the key objectives in developing sustainable economies for many businesses, and it is also the key to long-term future growth. Boxme is no exception, always striving to preserve the environment and minimize plastic waste in the packaging process. That’s why we would like to inform our valued customers about the introduction of additional ‘green’ packaging solutions.
1. Bubble wrap impacts the environment
In the past, Boxme has been using bubble wrap as a packaging material to ensure the best condition and quality for products during transportation. However, alongside this, after a period of work and receiving customer feedback, we have identified specific customer experiences that have not been emphasized enough:
Not eco-friendly material, long-lasting affection
Material such as bubble wrap is a kind of plastic. Due to being made from plastic, despite its ability to provide effective product protection, the decomposition time is prolonged, impacting the environment for over 100 years.
The unboxing experience takes many times and hidden risks
With small-sized cosmetics products such as lipsticks, masks, and serums,.. after rolled with bubble wrap, customers have to use a knife/scissor to cut the protection layer from goods. This causes many difficulties as well as accidents for customers while unboxing products.
Cause many reasons as well as Boxme
For the aforementioned reasons, in conjunction with Boxme drawing on the experiences from foreign markets and aiming towards the greening of the logistics industry, we have decided to introduce a new packaging solution for small cosmetic products.
Boxme changes packaging materials from bubble wrap to honeycomb paper
Using honeycomb paper instead of bubble wrap will bring many advantages for brands also customers.
Honeycomb paper is an eco-friendly material
The honeycomb paper packaging system conveys the concept of sustainable development and provides a perfect packaging method for green solutions. Due to its paper-based material, it not only showcases environmentally friendly and recyclable characteristics but also presents a green packaging solution.
Improve packaging time, save fulfillment fee
Utilizing honeycomb paper in packaging helps streamline processes and enhance convenience during packaging, potentially reducing costs and boosting labor productivity.
Creating a friendly experience for the customer
Using honeycomb packaging can help brands create a happy unboxing experience for customers. Your brands can make customers surprised by unboxing order which is packed professionally such as a gift. On the other hand, using eco-friendly materials can make customers impressed by the first time.
Protecting products during transportation
The goal of packaging is to minimize the rate of damaged/ broken products. Honeycomb paper packaging provides your customers with the most suitable packaging and protection methods for fragile products, ensuring the highest satisfaction rate.
Conclusion
This replacement not only contributes to environmental protection but also enhances consumers’ perception of the brand. Boxme hopes that our customers will join hands with us in the journey of ‘Building a Green Planet,’ for a future of sustainable development.
Boxme is applying green materials in our packaging and we hope our customer be willing to join hand with us
Boxme is currently applying environmentally friendly (green) packaging materials. If you want to make your customer impressed by your own designed packaging, read about our new solution in:
About Boxme: Boxme is a leading e-commerce support logistics service provider in Southeast Asia, helping to deploy a series of online sales campaigns for more than 600 typical brands in the region such as Tefal, Panasonic, AHC, Merzy, Colgate, Highland…
Boxme Announcement: Independence Day 2023
Dear valued customers,
In order to assist you in better preparing and planning your business activities, the BOXME team would like to inform you of our operating schedule during the National Day holiday on September 2nd, 2023, as follows:
* For the Warehouse Department:
Independence holiday period: 3 days from September 1st, 2023 until the end of September 3rd, 2023
Time to start working again: September 4th, 2023
*For the Office Department:
Independence holiday period: 4 days from September 1st, 2023, until the end of September 4th, 2023 :
Time to start working again: September 5th, 2023
We hope this advance notice will help you prepare better and ensure business operations. If you have any urgent inquiries or requirements during this holiday, please feel free to contact us at: support@boxme.asia.
Thank you for your understanding, and we wish you a joyful and prosperous National Day celebration!
BOXME Vietnam would like to express our gratitude to our valued customers for their continuous trust and support throughout the past period. BOXME sincerely wishes you a joyful Vietnam Independence Day filled with laughter, happiness, and precious moments spent with your loved ones.
About Boxme: Boxme is a leading e-commerce support logistics service provider in Southeast Asia, helping to deploy a series of online sales campaigns for more than 600 typical brands in the region such as Tefal, Panasonic, AHC, Merzy, Colgate, Highland…
Guide the Quality control feature for returned/refused product
In order to ensure the quality and accurately determine the condition of the goods upon arrival at the warehouse, Boxme applies the QC Regulation (with fees) according to the standards for all returned products.
Customers can also directly view the QC results on the return order system.
For return orders – orders with the RE order code, after being returned, will undergo quality control (product quality check). After inspecting the product quality, Boxme will notify the results through the system. After being announced on the system, customers have 24 hours to choose between Importing the goods into the warehouse/Not importing the goods into the warehouse.
If customers agree to import the goods into the warehouse after QC, Boxme will proceed to import the returned goods into the warehouse for the customer. If customers do not respond to the notification after 24 hours, Boxme will proactively proceed to import the items into the warehouse.
How to use Quality Control feature?
Step 1:
After logging into your account, on the main screen, you will select “Orders” and choose “Return“.
The system will display a list of return orders and the corresponding information for each order, including:
- Order
- Status
- Type
- Product
- Quantity
- Total fee
- Note with specific order
Step 2:
To track detailed information and updates on the status of the products after QC, customers can select “Orders” from the menu. The main screen will display complete return information and the QC status of the products.
The return information will include:
- Information of which Warehouse receiving returns (including address/phone number of the receiving warehouse)
- Order information (including return order code/shipping code/cost/status/reason/creation time/warehouse receiving time/counting SLA)
Additionally, Boxme also includes images and notes in the QC Results section to help customers easily assess the condition of the goods and make decisions regarding whether to import the returned goods into the warehouse or not.
After inspection, customers can choose to “Approve” or “Reject” the import into the warehouse for each return order.
Read more about the latest update, service at:
About Boxme: Boxme is a leading e-commerce support logistics service provider in Southeast Asia, helping to deploy a series of online sales campaigns for more than 600 typical brands in the region such as Tefal, Panasonic , AHC, Merzy, Colgate, Highland…
![[Announcement] Boxme Hanoi move to the new office](https://boxme.asia/wp-content/uploads/2023/06/finall-02-scaled-1170x700.jpg)
[Announcement] Boxme Hanoi move to the new office
Boxme would like to express our gratitude for the trust and support of our valued customers during the past period. In order to ensure the convenience of our customers and meet the growing demand for a more professional working environment, we would like to announce that starting from June 27, 2023, Boxme will officially relocate its office headquarters to Hanoi. The specific information is as follows:
1. Office in Hanoi
Old office: D10-11, Tan Trieu Centralized Production Area, 300 Nguyen Xien, Hoang Mai, Hanoi
New office: 1st Floor, Building B, Fafim Tower 19 Nguyen Trai, Thanh Xuan, Hanoi.
Boxme sincerely announces this information to ensure that our customers are well-informed and convenient in contacting and transacting with us.
We would like to thank you for your trust and support, and we hope to continue receiving your assistance and cooperation in the coming time.
New office in Hanoi
Notion:
The Boxme warehouse in Tan Trieu will be relocated to Boxme Long Bien: Hateco ICD Logistic Center, 1 Huynh Tan Phat Street, Sai Dong B Industrial Zone, Long Bien District, Hanoi.
Boxme warehouse network in Vietnam with a total area of more than 18,000 sqm:
- The Boxme warehouse in Tan Trieu will be relocated to Boxme Long Bien: Hateco ICD Logistic Center, 1 Huynh Tan Phat Street, Sai Dong B Industrial Zone, Long Bien District, Hanoi.
- Boxme Binh Tan: 225 Ma Lo, Binh Tri Dong A, Binh Tan District, Ho Chi Minh City
- Boxme Tan Binh: Road No. 1, Industrial Group 2, Tan Binh Industrial Park, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City.
- Boxme Tan Thuan: Tan Thuan Dong Area, Tan Thuan Ward, District 7, Ho Chi Minh City.
Boxme hopes that the warehouse expansion will help improve our service and better meet the needs of our customers. We look forward to receiving your support and companionship in the future.
Boxme sincerely thanks,
![[Boxme Announcement] Product and service update in June 2023](https://boxme.asia/wp-content/uploads/2023/06/thay_doi_quy_trinh_quan_ly_hang_hoa_loai_D_trong_kho-01-scaled-1170x700.jpg)
[Boxme Announcement] Product and service update in June 2023
Boxme always wants customers to feel safe when using our service so we strive every day to optimize the operation process of our service. For the convenience of sellers, Boxme would like to inform customers of our services and product in 06/2023.
1. Regulations on product quality control
The classification of Category D goods aims to clearly distinguish responsibilities and the quality of goods stored in Boxme’s warehouse, differentiating them from new. At the same time, it enhances transparency and reliability for customers when using Boxme’s services during the entire period.
However, alongside that, we have also received much feedback and contributions from customers regarding the confusing nature of Category D labels and the poor experience for buyers. We have noticed that labeling goods as D1, D2, and D3 can create some negative experiences for recipients, compromising aesthetics or raising doubts for buyers.
Starting from June 15th, 2023, Boxme will discontinue labeling goods as Category D on customer products. Customers can rest assured that the classification history of goods and their storage locations in the system can be provided during each inventory check or complaint.
Currently, Boxme continues to improve the classification process during warehouse intake, quality testing of returned goods at the Boxme warehouse, and clearly identifying Category D positions on shelves for each customer with fully prescribed labels to best meet the transparency management needs for customers’ products.
1.
Starting from June 1st, 2023, Boxme will implement the Quality Control (QC) regulations, which will incur a fee, for all returned goods to accurately classify the condition of incoming goods. Customers can view the QC results directly on the return order management system.
Product Quality Testing Standards (Applicable to incoming goods or returns)
2. Changing packaging standards, and reinforcing goods with inflatable bubble materials.
To reduce environmental pollution from plastic waste, Boxme is implementing the following improvements in the reinforcement and packaging standards for goods using inflatable foam:
- For small and lightweight cosmetic products that require reinforcement with bubble wrap, a single wrap will be applied. Similar products can be wrapped together, and paper padding will be used instead of the current method of inserting items.
- For household appliances, large items, and fragile goods: We will apply a double layer of wrapping before placing the items in cardboard boxes and paper padding will be used for cushioning.
- For products that specifically require “Bubble Packaging,” we will use large-sized inflatable foam for packaging and use PE film to secure the package, ensuring both safety and aesthetic appeal.
- Priority will be given to the use of recycled plastic and bio-based materials in packaging production.
- The “Bubble Packaging” method will not be applied to small products with a total of three dimensions less than 70cm.
To protect the environment and minimize plastic waste, Boxme also encourages customers to invest in environmentally friendly materials such as paper and cardboard instead of recycled plastic products. This contributes to creating a sustainable living environment.
3. Consolidating commitment to order processing for regular orders
To provide a consistent perspective on the service quality of Boxme, we are consolidating the commitment to order processing for regular orders, which includes two criteria.
| Before | Since 01/07/2023 |
| Commit packaging within 6 working hours and handing over to the shipping carrier as per the commitment within 24 hours from the order’s occurrence. | Commitment to hand over to the shipping carrier within 24 hours from the order’s occurrence (including Sundays but excluding public holidays). |
4. Regulations on scheduling the delivery of batches of goods to the warehouse
Scheduling delivery is a mandatory requirement before the batch of goods is delivered to the warehouse. This helps Boxme proactively allocate resources to receive and warehouse the goods as per the commitment. Also, don’t worry if the delivery time is different or changes, as Boxme is always ready to serve during working hours.
Customers can also check the status of their delivery requests to the warehouse. For each batch code, there will be displayed information about the status, expected delivery schedule, warehouse location, and the selected quantity.
Customers can also proactively Cancel a batch, Change the delivery schedule, or Cancel the delivery schedule with simple actions.
Boxme launching Customization suite solution
Experiencing a well-packaged brand can influence purchasing decisions, create new shopping trends, and promote brand loyalty and the customer will return again.
Creating an unforgettable experience when “unboxing” products with Boxme will help your brand stand out, increase your competitiveness and leave a lasting impression on your customers.
Boxme launches Custom Packaging Design Solution to meet the special packaging needs of merchants.
Personalized packaging
55% of customers will return to a brand’s website if their order is prepared in branded packaging.
Boxme can easily help you incorporate your own designed branded packaging but still ensure delivery safety. We have a variety of boxes in many sizes, to suit the design and weight of your products.
Kitting
Boxme allows customers to create packaging requirements for products in sets/kit according to instructions and quality control on each product.
Customers can easily estimate costs through the system and track transparent results on each request.
Marketing inserts
Make receiving a package from your brand feel like receiving a gift by including marketing inserts for your customers.
You can also add gifts, trial products, samples, coupons, and thank you letters… to your order automatically through automatic settings on the system.
Customize notes according to customers
From the friend sending wedding wishes from afar. From the proud parents of a new graduate. Make the unboxing experience even more memorable when you let your customers giving gifts add their own heartfelt notes to their recipients when checking out.
Want to send a gift note from your brand? You can also add custom gift notes for individual customers by editing orders before they are packed.
Eco-friendly packaging materials
In order to protect the environment and minimize plastic waste, Boxme never stop improving, adding to our packaging services with eco-friendly packaging materials, wrapping materials (inserted paper, box bags). Replace air bubble, bubble wrap by eco-friendly materials such as honeycomb paper, straw paper.
This replacement not only helps to contribute to environmental protection but also improves the consumer’s perception of the brand. However, this is a special packaging material, so there will be additional costs if brands and customers require it.
About Boxme: Boxme is a leading e-commerce support logistics service provider in Southeast Asia, helping to deploy a series of online sales campaigns for more than 600 typical brands in the region such as Tefal, Panasonic , AHC, Merzy, Colgate, Highland…
Boxme product and service update in 05/2023
In order to optimize and improve the operation process as well as services, Boxme would like to announce the latest update of new features in May 2023.
1. Request return order feature
With this new feature, Boxme’s customers can create a return request. This is also a solution for common cases when customers want to pick up returned items and deliver a new order or change sizes, or new products for customers.
Customers can actively choose a return reason such as allowing the customer to receive a new product if the original product is lost or damaged in transit or a one-way return. This helps avoid customers receiving damaged products and having to wait an extra long time to receive new products.
Adding this feature helps to ensure reliability for customers, creating the best experience when shopping.
This new feature also gives you the option to recall the product if it is faulty or not working properly. This helps to ensure that products sold on e-commerce applications meet quality standards and that customers can use the products they have purchased with peace of mind.
In the right column, Customers can select a warehouse they want to receive. After adjusting the recipient information and entering the return reason, you can click create to complete the request.
2. Adding damaged goods by expiry report and branded packaging material report
Boxme adds 2 reports of damaged goods and packaging materials:
Damaged goods by expiry report: Help customers look up the number of products by date similar to A-level products
Branded packaging material report: Export a report of packaging materials used by the warehouse
3. Divide the product shelf life into two purpose
In order to provide reasonable warehousing strategies and ensure the best condition of goods, Boxme updates and separates the expiry date into 2 items including:
- Minimum inbound shelf-life
- Minimum outbound shelf-life
4. Schedule delivery time to the warehouse
With the purpose of helping customers be more proactive in creating convenient warehousing requirements and avoiding wasting time, Boxme has added a feature to schedule delivery to the warehouse.
Taking the initiative to schedule the delivery in advance at the same time makes it convenient for customers to enter without being affected by waiting when the previous customer and can also help Boxme proactively arrange warehouse space and human resources to support warehousing.
For this feature, the Boxme system will automatically arrange the delivery time to the warehouse based on the CBM of the number of orders to be processed and the warehouse’s performance.
Note: For large shipments that require long processing as well as customers with priority needs, please contact directly with Boxme’s Customer Care and Operations department for support.
![[Notice To Customers] System Maintenance On 13.04.2023](https://boxme.asia/wp-content/uploads/2023/04/System-01-scaled-1170x700.jpg)
[Notice To Customers] System Maintenance On 13.04.2023
Dear valued customers,
Boxme would like to inform to all customers that to improve our service quality, we will carry out our regular system maintenance on 13.04.2023
Time: 9:00PM to 11:00PM, Thursday 13.04.2023
During this time, you will not be able to access Boxme system at oms.boxme.asia.
Thank you for trust and using Boxme services. If you have any questions during the maintenance period, please email support@boxme.asia for assistance.
Boxme Global
About Boxme: Boxme is a leading e-commerce support logistics service provider in Southeast Asia, helping to deploy a series of online sales campaigns for more than 600 typical brands in the region such as Tefal, Panasonic , AHC, Merzy, Colgate, Highland…
Boxme Launches New Warehouse In Long Bien, Ha Noi
Boxme always focuses on investing in building warehouse infrastructure to ensure convenient storage and speed of transportation for customers. With the goal of constantly expanding and growing our network, we are pleased to announce: Officially opening a new Fulfillment Center in Long Bien, Hanoi on April 25, 2023.
Boxme’s new logistics center is located at Hateco ICD Logistic Center, No. 1 Huynh Tan Phat Ward, Sai Dong B Industrial Park, Long Bien, Hanoi. This is a convenient area by:
- Only 15 minutes drive from the center of Hanoi or 6km to the center of Hoan Kiem district, convenient for customers to import and export goods at the warehouse and 2h delivery in the inner city areas.
- 26km from Noi Bai International Airport, convenient for direct international transportation, import, and export.
- Next to National Highway 5A, it will be very convenient for containers to arrive at all times.
Boxme’s Fulfillment Center in Long Bien has an area of up to 4000m2 with spacious modern facilities, suitable for both trucks or containers to be parked right at the warehouse door, making it easy to import and export goods.
With 500m2 of cool storage, Boxme Long Bien will definitely be the preferred choice for brands and retailers with special products such as cosmetics, health supplements, or pharmaceutical products.
Order capacity at Boxme Long Bien: 18,000 orders/day helps Boxme ensure smooth operation of customer support even though the number of orders per Mega sale is very large.
About Boxme: a leading e-commerce logistics service provider in Southeast Asia, providing services for a series of big brands such as Panasonic, Tefal, Thegioiskinfood, Merzy, AHC, The Coffe House, Thefaceshop, Reebok…
Boxme hopes that the warehouse expansion will help improve our service and better meet the needs of our customers. We look forward to receiving your support and companionship in the future.
Boxme sincerely thanks,
Boxme warehouse network in Vietnam with a total area of more than 18,000 sqm:
- Boxme Tan Trieu: Lot D10-11, Centralized production cluster, Tan Trieu Commune, Thanh Tri District, Hanoi City.
- Boxme Binh Tan: 225 Ma Lo, Binh Tri Dong A, Binh Tan District, Ho Chi Minh City
- Boxme Tan Binh: Road No. 1, Industrial Group 2, Tan Binh Industrial Park, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City.
- Boxme Tan Thuan: Tan Thuan Dong Area, Tan Thuan Ward, District 7, Ho Chi Minh City.
![[Boxme Annoucement]: Fulfillment Service Agreement 2023](https://boxme.asia/wp-content/uploads/2023/02/Boxme-Fulfillment-Service-Agreement-2023-1-1170x700.png)
[Boxme Annoucement]: Fulfillment Service Agreement 2023
Boxme always wants customers to feel safe when using our service so we strive every day to optimize the operation process of our service. For the convenience of sellers, Boxme would like to inform customers our service agreement in 2023.
1. Operating Criteria of E-commerce platforms in Vietnam
To achieve high business efficiency on e-commerce platforms, sellers need to understand the criteria for operating e-commerce platforms such as:
- Cancellation rate
- Package not ready (PNR)
- Shipped on time (SOT)
- Fast Fulfillment Rate
- Return Rate
- Priority shipping rate
Each e-commerce platform such as Shopee, Lazada, Tiktokshop, or Tiki has its own operating criteria. To catch up with the operation and fulfillment time to have the most suitable retail strategy, the seller can base on the bellow chart.
2. Boxme Service Agreement
Since February 2023, Boxme will apply a new Commitment to services: Outbound, inbound, inventory management, and order fulfillment quality.
I. Outbound
Normal orders: Boxme commits packing in 6 business hours from order create time and shipped on time in 24 hours from order create time.
Fulfillnow: Boxme commits packing in 45 minutes with B2C orders and 2 business hours with B2B orders from order create time.
Priority: Boxme commits packing in 2 business hours from order create time. If orders are created before 2PM, Boxme will hand over before 8PM the same day. If order are created after 2PM, Boxme will hand over before 12AM the next day.
B2B: Boxme commits packing in 6 business hours from order create time and will hand over 24 hours from order create time.
II. Inbound
For products requiring special storage conditions beyond our capability or smuggled goods, goods with no clear origins, goods that are not licensed by regulatory authorities, we reserve the right to refuse to store these products.
Goods will be loaded into Boxme’s warehouse within 48 hours since the shipment status is changed to “Received at the warehouse” .
For bulky, specific products that require special support, please contact our sales department or send inquiries to support@boxme.asia for support.
III. Inventory Management
Inventory Accuracy: Periodically check the inventory once a quarter and compare the inventory difference between the system and the actual. This is including cases of damage when stored at the warehouse.
Inventory Report: Boxme will send inventory reports of aging stock, expiry reports, and slow-moving once a week.
IV. Order fulfillment quality
Orders are packed properly: Boxme’s KPI will calculate based on wrong/missing items and wrong packaging standard.
Returns/Unknow parcels are provided in accordance with the regulations: Boxme will calculate based on claims such as: providing missing order information or late delivery of order information
Returns inbound: Boxme will handle problem in 24 hours
3. Conclusion
Boxme always makes constant efforts to improve service quality, applies automatic indexing systems to fully transparent the operation process, and listens to suggestions from customers.
In 2023, in addition to announcing a new service performance index, we will apply ISO 9001 standards and processes to ensure stable and seamless operation for customers.
Read more blogs about Boxme:
Boxme Official Launches New Warehouse In Binh Tan, Ho Chi Minh City
About Boxme: Boxme is a leading logistics service provider supporting e-commerce sellers in Southeast Asia, helping to deploy a series of online sales campaigns for more than 600 typical brands in the region such as Tefal, Panasonic, AHC, etc. Merzy, Colgate, Highland…
