Shipping Policies
Last Updated: 01/08/2025
1. Purpose & Scope
This Shipping Policy outlines Boxme’s procedures, costs, timelines, and responsibilities related to domestic and international shipping. It applies to all customers using Boxme’s Fulfillment and Shipping services.
2. Shipping Methods & Delivery Times
We provide multiple shipping options to fit customer needs:
- Standard Shipping: 1–5 business days within Vietnam.
- Express Shipping (Overnight / 2-Day): Faster options available with additional fees depending on carrier.
- International Shipping: 5–15 business days depending on country and carrier service.
- Hybrid Shipping: Combines multiple carriers to optimize cost but may result in longer transit times.
- Freight Shipping (oversized/large parcels): For heavy or oversized shipments beyond standard parcel dimensions; subject to case-by-case arrangements.
3. Shipping Costs & Dimensional Weight (DIM Weight)
- Costs are calculated based on the greater of actual weight or dimensional weight (DIM weight), as defined by the carrier.
- Fees are displayed in the Boxme system prior to order confirmation.
- Preferential rates may be applied based on contract terms or shipping volume.
4. Cutoff Times & Peak Seasons
- To ensure same-day processing, orders must be submitted before the daily cutoff time (e.g., 2:00 PM local time).
- During peak seasons (holidays, Lunar New Year, Double Day, etc.), Boxme will communicate specific order deadlines to guarantee on-time delivery.
5. Shipping Coverage & Restrictions
- Domestic: Boxme ships nationwide within Vietnam, Thailand, Philippines.
- International: Subject to customs regulations, import taxes, and duties of each destination country. Delivered Duty Paid (DDP) options may be available upon agreement.
- Prohibited or restricted items: Products that are illegal, hazardous, or require special handling cannot be shipped without prior approval. Shipments in violation may be returned or destroyed at the sender’s expense.
6. Tracking & System Integration
- Customers can track shipments in real-time through Boxme’s OMS (Orders Management System).
- The system supports multi-channel integration to synchronize order status across sales platforms.
7. Issues: Loss, Damage, Delay
- Loss: Boxme will coordinate with the carrier for investigation. If confirmed lost, compensation will follow carrier policies or contractual agreements.
- Damage: Boxme is responsible for damages occurring during warehousing or packing. Damages during transit are subject to the carrier’s liability.
- Delay: Delivery times are estimates only. While not guaranteed, Boxme will assist customers with claims and resolutions with the carrier.
8. Optional / Custom Services (Not default)
- Some services require advance agreement and may incur additional costs:
- Special packaging, branded labels, handwritten notes, gift wrapping, bundling/kitting, B2B orders, fragile handling, oversized freight, dangerous goods, etc.
9. Customer Support & Claims
For inquiries or shipping-related issues, please contact:
- Raise Ticket support on system or contact Account Manager.
- Boxme’s Customer Support team responds within 24 business hours.
