Boxme implement Ticket system to better support customer issues starting 22.10.2021
To increase transparency and improve service quality, Boxme will apply the new Ticket system to receive and process issue & other requests from customers. Through the new Ticket system, Boxme team can better serve customers especially during the peak period of online shopping.
Date of implementation: 22.10.2021
How to create a ticket:
Whenever customers have any issues or requests, they can simply go to Boxme’s OMS system and choose Ticket to create a new request
Customer’s request will be automatically sent to Boxme’s support team and will be handled at maximum 2 days. Customers can check on the progress anytime in the Ticket section.
We at Boxme hope that the new changes can help Boxme be more active and efficient in response to customers’ issues.
If you have any question, please do not hesitate to reach out to us at support@boxme.asia.
Boxme Global
[Notice to customers] System maintenance on 17.10.2021
Dear valued customers,
Boxme would like to inform to all customers that to improve our service quality, we will carry out our regular system maintenance on 17.10.2021.
Time: 18:00 to 23:00, Sunday 17.10.2021 GMT+7.
During this time, you will not be able to access Boxme system at oms.boxme.asia.
Thank you for trust and using Boxme services. If you have any questions during the maintenance period, please email support@boxme.asia for assistance.
Boxme Global
