{"id":94017,"date":"2025-03-28T14:49:43","date_gmt":"2025-03-28T14:49:43","guid":{"rendered":"https:\/\/blog.boxme.asia\/vi\/?p=94017"},"modified":"2025-03-28T14:49:43","modified_gmt":"2025-03-28T14:49:43","slug":"thong-bao-ve-viec-ung-dung-nen-tang-lark-trong-viec-van-hanh-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/boxme.asia\/vi\/thong-bao-ve-viec-ung-dung-nen-tang-lark-trong-viec-van-hanh-cham-soc-khach-hang\/","title":{"rendered":"Th\u00f4ng b\u00e1o v\u1ec1 vi\u1ec7c \u1ee9ng d\u1ee5ng n\u1ec1n t\u1ea3ng Lark trong vi\u1ec7c v\u1eadn h\u00e0nh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"94017\" class=\"elementor elementor-94017\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20537bb5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20537bb5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3440a4d2\" data-id=\"3440a4d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-164b9425 elementor-widget elementor-widget-text-editor\" data-id=\"164b9425\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p><strong>Hi\u1ec7n nay, <\/strong>nh\u1eadn th\u1ea5y ch\u00fang t\u00f4i c\u00f2n nhi\u1ec1u thi\u1ebfu s\u00f3t trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c v\u1eadn h\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. V\u1edbi quy m\u00f4 ng\u00e0y c\u00e0ng m\u1edf r\u1ed9ng hi\u1ec7n nay \u0111\u1eb7t ra nhi\u1ec1u th\u00e1ch th\u1ee9c cho Boxme trong vi\u1ec7c t\u1ef1 \u0111\u1ed9ng ho\u00e1 v\u00e0 t\u1ed1i \u01b0u vi\u1ec7c ti\u1ebfp nh\u1eadn, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<p><\/p>\n<p><\/p>\n<p>Ngo\u00e0i ra, <strong>Boxme<\/strong> c\u0169ng c\u1ea7n tu\u00e2n <strong>th\u1ee7 ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt th\u00f4ng tin<\/strong> trong qu\u1ea3n tr\u1ecb v\u00e0 v\u1eadn h\u00e0nh c\u1ee7a <strong>ISO27001:2022 (c\u1ea5m s\u1eed d\u1ee5ng c\u00e1c n\u1ec1n t\u1ea3ng r\u1ee7i ro cao, kh\u00f4ng m\u00e3 ho\u00e1 d\u1eef li\u1ec7u trong v\u1eadn h\u00e0nh).<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<p>Boxme chuy\u1ec3n \u0111\u1ed5i to\u00e0n b\u1ed9 k\u00eanh v\u1eadn h\u00e0nh n\u1ed9i b\u1ed9 c\u0169ng nh\u01b0 ch\u0103m s\u00f3c sang n\u1ec1n t\u1ea3ng <strong>Lark Messenger<\/strong> nh\u1eb1m \u1ee9ng d\u1ee5ng t\u1ef1 \u0111\u1ed9ng ho\u00e1 t\u00edch h\u1ee3p <b>AI automation<\/b> \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 v\u1eadn h\u00e0nh.<\/p>\n<p><\/p>\n<p><\/p>\n<p>Ch\u00fang t\u00f4i hi\u1ec3u r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u01b0a quen thu\u1ed9c n\u1ec1n t\u1ea3ng n\u00e0y v\u00e0 c\u00f3 nh\u1eefng kh\u00f3 kh\u0103n khi chuy\u1ec3n \u0111\u1ed5i. Tuy nhi\u00ean, ch\u00fang t\u00f4i mong nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 chia s\u1ebb t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 Boxme c\u00f3 th\u1ec3 qu\u1ea3n tr\u1ecb v\u1eadn h\u00e0nh t\u1ed1t h\u01a1n.<\/p>\n<p><\/p>\n<p><\/p>\n<p>Ch\u00fang t\u00f4i cam k\u1ebft s\u1ebd mang l\u1ea1i nh\u1eefng c\u1ea3i ti\u1ebfn h\u1eb1ng ng\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u01a1n gi\u1ea3n h\u01a1n trong qu\u00e1 tr\u00ecnh h\u1ee3p t\u00e1c l\u00e0m vi\u1ec7c v\u1edbi Boxme.<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><p><\/p>\n<li><strong>T\u1ef1 \u0111\u1ed9ng g\u1eedi th\u00f4ng b\u00e1o quan tr\u1ecdng<\/strong> t\u1edbi kh\u00e1ch h\u00e0ng (\u0111i\u1ec1u ch\u1ec9nh t\u1ed3n kho b\u1ea5t th\u01b0\u1eddng, \u0111\u01a1n h\u00e0ng B2B ho\u00e0n th\u00e0nh m\u1ed9t ph\u1ea7n, \u0111\u01a1n h\u00e0ng hu\u1ef7 do l\u1ed7i c\u1ee7a kho).<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>H\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o ph\u00e2n t\u00edch chi ti\u1ebft c\u00e1c ch\u1ec9 s\u1ed1 v\u1eadn h\u00e0nh<\/strong> c\u1ee7a doanh nghi\u1ec7p tr\u00ean n\u1ec1n t\u1ea3ng <b>Power BI<\/b> (Ra m\u1eaft 2.4.2025)<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>T\u00edch h\u1ee3p AI t\u1ef1 \u0111\u1ed9ng<\/strong> x\u1eed l\u00fd ch\u0103m s\u00f3c v\u00e0 c\u1ea3i thi\u1ec7n giao di\u1ec7n, t\u00ednh n\u0103ng v\u1eadn h\u00e0nh th\u00f4ng minh.<\/li>\n<p><\/p>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><strong>T\u1eeb ng\u00e0y 02.4.2025<\/strong>, ch\u00fang t\u00f4i s\u1ebd ch\u00ednh th\u1ee9c chuy\u1ec3n \u0111\u1ed5i <strong>100%<\/strong> c\u00e1c group chat tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng Zalo, Telegram sang <b>Lark Messenger<\/b>.<\/p>\n<p data-start=\"0\" data-end=\"318\" class=\"\"><strong data-start=\"0\" data-end=\"8\">Lark<\/strong> l\u00e0 m\u1ed9t <strong data-start=\"16\" data-end=\"82\">n\u1ec1n t\u1ea3ng l\u00e0m vi\u1ec7c h\u1ee3p nh\u1ea5t (all-in-one collaboration platform)<\/strong> do c\u00f4ng ty <strong data-start=\"94\" data-end=\"107\" data-is-only-node=\"\">ByteDance<\/strong> (c\u00f4ng ty m\u1eb9 c\u1ee7a TikTok) ph\u00e1t tri\u1ec3n. Lark t\u00edch h\u1ee3p nhi\u1ec1u c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft cho c\u00f4ng vi\u1ec7c v\u0103n ph\u00f2ng hi\u1ec7n \u0111\u1ea1i v\u00e0o m\u1ed9t \u1ee9ng d\u1ee5ng duy nh\u1ea5t, gi\u00fap c\u00e1c nh\u00f3m v\u00e0 doanh nghi\u1ec7p l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3, nhanh ch\u00f3ng v\u00e0 \u0111\u1ed3ng b\u1ed9 h\u01a1n.<\/p>\n<h3 data-start=\"320\" data-end=\"355\" class=\"\"><\/h3><p><span style=\"color: var( --e-global-color-text );\">Tr\u00e2n tr\u1ecdng c\u1ea3m \u01a1n qu\u00fd kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><\/p>\n<p><\/p>\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"851\" height=\"315\" src=\"https:\/\/blog.boxme.asia\/vi\/wp-content\/uploads\/sites\/7\/2024\/07\/Banner-blog.png\" alt=\"\" class=\"wp-image-93697\" srcset=\"https:\/\/boxme.asia\/wp-content\/uploads\/2024\/07\/Banner-blog.png 851w, https:\/\/boxme.asia\/wp-content\/uploads\/2024\/07\/Banner-blog-300x111.png 300w, https:\/\/boxme.asia\/wp-content\/uploads\/2024\/07\/Banner-blog-150x56.png 150w, https:\/\/boxme.asia\/wp-content\/uploads\/2024\/07\/Banner-blog-768x284.png 768w\" sizes=\"(max-width: 851px) 100vw, 851px\" \/><\/figure>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hi\u1ec7n nay, nh\u1eadn th\u1ea5y ch\u00fang t\u00f4i c\u00f2n nhi\u1ec1u thi\u1ebfu s\u00f3t trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c v\u1eadn h\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. V\u1edbi quy m\u00f4 ng\u00e0y c\u00e0ng m\u1edf r\u1ed9ng hi\u1ec7n nay \u0111\u1eb7t ra nhi\u1ec1u th\u00e1ch th\u1ee9c cho Boxme trong vi\u1ec7c t\u1ef1 \u0111\u1ed9ng ho\u00e1 v\u00e0 t\u1ed1i \u01b0u vi\u1ec7c ti\u1ebfp nh\u1eadn, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Ngo\u00e0i ra, Boxme [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":94019,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[836,390],"tags":[],"class_list":["post-94017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thong-bao","category-tin-tuc"],"_links":{"self":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/posts\/94017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/comments?post=94017"}],"version-history":[{"count":0,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/posts\/94017\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/media\/94019"}],"wp:attachment":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/media?parent=94017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/categories?post=94017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/tags?post=94017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}