{"id":81388,"date":"2017-07-28T04:35:16","date_gmt":"2017-07-28T04:35:16","guid":{"rendered":"http:\/\/blog.boxme.asia\/vi\/?p=81388"},"modified":"2017-07-28T04:35:16","modified_gmt":"2017-07-28T04:35:16","slug":"huong-dan-xu-ly-cac-don-hang-phat-khong-thanh-cong","status":"publish","type":"post","link":"https:\/\/boxme.asia\/vi\/huong-dan-xu-ly-cac-don-hang-phat-khong-thanh-cong\/","title":{"rendered":"8. H\u01b0\u1edbng d\u1eabn x\u1eed l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng ph\u00e1t kh\u00f4ng th\u00e0nh c\u00f4ng"},"content":{"rendered":"<p><strong>H\u00e0ng chuy\u1ec3n ph\u00e1t kh\u00f4ng th\u00e0nh c\u00f4ng<\/strong> c\u00f3 th\u1ec3 hi\u1ec3u l\u00e0 c\u00e1c\u00a0\u0111\u01a1n\u00a0h\u00e0ng \u0111\u01b0\u1ee3c h\u00e3ng v\u1eadn chuy\u1ec3n \u0111i ph\u00e1t \u0111\u1ebfn ng\u01b0\u1eddi mua nh\u01b0ng th\u1ea5t b\u1ea1i d\u1eabn t\u1edbi \u0111\u01a1n h\u00e0ng c\u00f3 th\u1ec3 ho\u00e0n v\u1ec1 ng\u01b0\u1eddi g\u1eedi v\u00e0 g\u00e2y nhi\u1ec1u thi\u1ec7t h\u1ea1i cho c\u00e1c b\u00ean.<\/p>\n<p>C\u00f3 r\u1ea5t nhi\u1ec1u l\u00fd do d\u1eabn \u0111\u1ebfn vi\u1ec7c ph\u00e1t kh\u00f4ng th\u00e0nh c\u00f4ng, v\u00ed d\u1ee5 nh\u01b0:<\/p>\n<ul>\n<li>Kh\u00f4ng li\u00ean l\u1ea1c \u0111\u01b0\u1ee3c v\u1edbi ng\u01b0\u1eddi nh\u1eadn nhi\u1ec1u l\u1ea7n<\/li>\n<li>Li\u00ean l\u1ea1c \u0111\u01b0\u1ee3c nh\u01b0ng khi \u0111\u1ebfn giao ng\u01b0\u1eddi mua kh\u00f4ng c\u00f3 nh\u00e0, \u0111i v\u1eafng.<\/li>\n<li>Ng\u01b0\u1eddi nh\u1eadn h\u1eb9n ph\u00e1t l\u1ea1i l\u1ea7n sau. ( H\u1eb9n nhi\u1ec1u l\u1ea7n)<\/li>\n<li>Ng\u01b0\u1eddi nh\u1eadn t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng (h\u00e0ng h\u00f3a kh\u00f4ng \u0111\u00fang m\u00f4 t\u1ea3, sai m\u00e0u s\u1eafc, k\u00edch th\u01b0\u1edbc \u2026)<\/li>\n<li>Th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn kh\u00f4ng ch\u00ednh x\u00e1c (\u0111\u1ecba ch\u1ec9, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u2026 ), v\u00e0 r\u1ea5t nhi\u1ec1u l\u00fd do kh\u00e1c.<\/li>\n<\/ul>\n<p>Theo th\u1ed1ng k\u00ea c\u1ee7a ch\u00fang t\u00f4i, b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3m \u0111\u1ebfn 30% t\u1ed5ng \u0111\u01a1n ho\u00e0n n\u1ebfu theo d\u00f5i v\u00e0 x\u1eed l\u00fd k\u1ecbp th\u1eddi \u0111\u01a1n h\u00e0ng ph\u00e1t kh\u00f4ng th\u00e0nh c\u00f4ng.<\/p>\n<p>\u0110\u1ec3 x\u1eed l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng n\u00e0y v\u00e0 gi\u1ea3m t\u1ec9 l\u1ec7 chuy\u1ec3n ho\u00e0n, b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m theo c\u00e1c thao t\u00e1c sau tr\u00ean h\u1ec7 th\u1ed1ng Boxme.<\/p>\n<p><strong>B\u01b0\u1edbc 1: \u0110\u0103ng nh\u1eadp v\u00e0o h\u1ec7 th\u1ed1ng <a href=\"https:\/\/oms.boxme.asia\" target=\"_blank\" rel=\"noopener noreferrer\">oms.boxme.asia<\/a>, theo d\u00f5i \u0111\u01a1n h\u00e0ng ph\u00e1t kh\u00f4ng th\u00e0nh c\u00f4ng t\u1ea1i m\u1ee5c &#8220;Ho\u00e0n tr\u1ea3&#8221;<\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-81393\" src=\"https:\/\/blog.boxme.asia\/vi\/wp-content\/uploads\/sites\/7\/2017\/07\/boxme-hoantra-01.png\" alt=\"\" width=\"4182\" height=\"1910\" srcset=\"https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-01.png 4182w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-01-300x137.png 300w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-01-768x351.png 768w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-01-1024x468.png 1024w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-01-600x274.png 600w\" sizes=\"(max-width: 4182px) 100vw, 4182px\" \/><\/p>\n<p>T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i tr\u1ea1ng th\u00e1i c\u00e1c \u0111\u01a1n h\u00e0ng ph\u00e1t kh\u00f4ng th\u00e0nh c\u00f4ng \u1edf tr\u1ea1ng th\u00e1i \u0111ang ch\u1edd x\u1eed l\u00fd (Opening), C\u00e1c \u0111\u01a1n h\u00e0ng \u0111ang \u0111\u01b0\u1ee3c cho ph\u00e1t l\u1ea1i (Reshipping), C\u00e1c \u0111\u01a1n h\u00e0ng \u0111ang ho\u00e0n tr\u1ea3 (Returning), C\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c ph\u00e1t l\u1ea1i th\u00e0nh c\u00f4ng (Received), C\u00e1c \u0111\u01a1n h\u00e0ng c\u1ea7n x\u1eed l\u00fd \u0111\u1eb7c bi\u1ec7t (Exception), C\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c chuy\u1ec3n v\u1ec1 (Restocked), v\u00e0 c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u00e3 h\u1ee7y (Disposed).<\/p>\n<p>\u0110\u1ec3 xem c\u1ee5 th\u1ec3 th\u00f4ng tin v\u1ec1 \u0111\u01a1n h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 \u1ea5n v\u00e0o <strong>M\u00e3 \u0111\u01a1n h\u00e0ng<\/strong> \u0111\u1ec3 xem tr\u1ef1c ti\u1ebfp.<\/p>\n<p>\u0110\u1ec3 ch\u1ecdn ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng ho\u00e0n, b\u1ea1n c\u00f3 th\u1ec3 \u1ea5n v\u00e0o RMA code, ho\u1eb7c X\u00e1c nh\u1eadn.<\/p>\n<p><strong>B\u01b0\u1edbc 2: Ch\u1ecdn ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng ho\u00e0n<\/strong><\/p>\n<p>\u0110\u1ec3 ch\u1ecdn ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng ho\u00e0n, b\u1ea1n c\u00f3 th\u1ec3 \u1ea5n v\u00e0o RMA Code, ho\u1eb7c X\u00e1c nh\u1eadn.<\/p>\n<p>H\u1ec7 th\u1ed1ng Boxme h\u1ed7 tr\u1ee3 b\u1ea1n 3 ph\u01b0\u01a1ng \u00e1n \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng ho\u00e0n, bao g\u1ed3m &#8220;Y\u00eau c\u1ea7u ph\u00e1t l\u1ea1i&#8221;, &#8220;X\u00e1c nh\u1eadn ho\u00e0n h\u00e0ng&#8221; v\u00e0 &#8220;Ti\u00eau H\u1ee7y&#8221;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-81395\" src=\"https:\/\/blog.boxme.asia\/vi\/wp-content\/uploads\/sites\/7\/2017\/07\/boxme-hoantra-02.png\" alt=\"\" width=\"2960\" height=\"1619\" srcset=\"https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-02.png 2960w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-02-300x164.png 300w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-02-768x420.png 768w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-02-1024x560.png 1024w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-02-600x328.png 600w\" sizes=\"(max-width: 2960px) 100vw, 2960px\" \/>Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng kh\u00f4ng l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd, Boxme s\u1ebd t\u1ef1 \u0111\u1ed9ng x\u1eed l\u00fd theo ph\u01b0\u01a1ng \u00e1n ho\u00e0n h\u00e0ng v\u1ec1 kho Boxme ho\u1eb7c kho kh\u00e1ch h\u00e0ng (ph\u00ed ho\u00e0n h\u00e0ng b\u1eb1ng 1\/2 ph\u00ed v\u1eadn chuy\u1ec3n) khi h\u1ebft th\u1eddi h\u1ea1n x\u1eed l\u00fd. B\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i th\u1eddi h\u1ea1n x\u1eed l\u00fd tr\u00ean c\u1eeda s\u1ed5 l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd.<\/p>\n<p>Th\u1eddi h\u1ea1n x\u1eed l\u00fd m\u1ed9t \u0111\u01a1n h\u00e0ng t\u1eeb khi ph\u00e1t kh\u00f4ng th\u00e0nh c\u00f4ng l\u00e0 t\u1ed1i \u0111a 2 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi ph\u00e1t sinh (\u0111\u01a1n \u1edf m\u1ee5c opening)<\/p>\n<p>Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i l\u00fd do h\u00e0ng ho\u00e0n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt b\u1edfi h\u00e3ng v\u1eadn chuy\u1ec3n ph\u00eda b\u00ean ph\u1ea3i c\u1eeda s\u1ed5 n\u00e0y.<\/p>\n<p><strong>Ph\u01b0\u01a1ng \u00e1n 1: Y\u00eau c\u1ea7u ph\u00e1t l\u1ea1i\u00a0<\/strong><\/p>\n<p>R\u1ea5t nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi mua thay \u0111\u1ed5i th\u00f4ng tin nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt ngay ho\u1eb7c t\u1ef1 \u0111\u1ed9ng l\u00ean h\u1ec7 th\u1ed1ng.\u00a0Tr\u01b0\u1edbc khi y\u00eau c\u1ea7u ph\u00e1t l\u1ea1i, b\u1ea1n c\u00f3 th\u1ec3 ki\u1ec3m tra l\u1ea1i th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn ho\u1eb7c l\u1ef1a ch\u1ecdn g\u1eedi \u0111\u1ebfn ng\u01b0\u1eddi nh\u1eadn kh\u00e1c \u0111\u1ec3 tr\u00e1nh m\u1ea5t chi ph\u00ed chuy\u1ec3n ho\u00e0n.<\/p>\n<p><strong><img decoding=\"async\" class=\"aligncenter size-full wp-image-81396\" src=\"https:\/\/blog.boxme.asia\/vi\/wp-content\/uploads\/sites\/7\/2017\/07\/boxme-hoantra-03.png\" alt=\"\" width=\"2963\" height=\"1600\" srcset=\"https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-03.png 2963w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-03-300x162.png 300w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-03-768x415.png 768w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-03-1024x553.png 1024w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-03-600x324.png 600w\" sizes=\"(max-width: 2963px) 100vw, 2963px\" \/>Ph\u01b0\u01a1ng \u00e1n 2: X\u00e1c nh\u1eadn ho\u00e0n h\u00e0ng\u00a0<\/strong><\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn\/ x\u00e1c nh\u1eadn l\u1ea1i \u0111\u1ecba ch\u1ec9 ho\u00e0n h\u00e0ng khi l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng \u00e1n n\u00e0y.<\/p>\n<p>Ch\u00fa \u00fd: B\u1ea1n c\u1ea7n t\u1ea1o th\u00eam \u0111\u1ecba ch\u1ec9 kho h\u00e0ng (\u0111\u1ecba ch\u1ec9 l\u1ea5y h\u00e0ng) n\u1ebfu mu\u1ed1n thay \u0111\u1ed5i \u0111\u1ecba ch\u1ec9 ho\u00e0n h\u00e0ng trong ph\u1ea7n n\u00e0y. Ph\u00ed v\u1eadn chuy\u1ec3n ho\u00e0n h\u00e0ng s\u1ebd b\u1eb1ng 1\/2 ph\u00ed v\u1eadn chuy\u1ec3n c\u1ee7a \u0111\u01a1n h\u00e0ng.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-81397\" src=\"https:\/\/blog.boxme.asia\/vi\/wp-content\/uploads\/sites\/7\/2017\/07\/boxme-hoantra-04.png\" alt=\"\" width=\"2963\" height=\"1303\" srcset=\"https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-04.png 2963w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-04-300x132.png 300w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-04-768x338.png 768w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-04-1024x450.png 1024w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-04-600x264.png 600w\" sizes=\"(max-width: 2963px) 100vw, 2963px\" \/>Ph\u01b0\u01a1ng \u00e1n 3: Ti\u00eau h\u1ee7y\u00a0<\/strong><\/p>\n<p>V\u1edbi 1 s\u1ed1 m\u1eb7t h\u00e0ng, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u ti\u00eau h\u1ee7y lu\u00f4n t\u1ea1i b\u01b0u c\u1ee5c ph\u00e1t kh\u00f4ng chuy\u1ec3n ho\u00e0n v\u1ec1 \u0111\u1ec3 tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p m\u1ea5t ph\u00ed chuy\u1ec3n ho\u00e0n. V\u1edbi vi\u1ec7c ti\u00eau h\u1ee7y h\u00e0ng, sau khi b\u1ea1n x\u00e1c nh\u1eadn ti\u00eau h\u1ee7y, Boxme s\u1ebd c\u00f3 li\u00ean h\u1ec7 l\u1ea1i v\u1edbi b\u1ea1n \u0111\u1ec3 x\u00e1c nh\u1eadn v\u00e0 x\u1eed l\u00fd ti\u1ebfp v\u1edbi h\u00e3ng v\u1eadn chuy\u1ec3n trong tr\u01b0\u1eddng h\u1ee3p x\u00e1c nh\u1eadn ti\u00eau h\u1ee7y.<\/p>\n<p>Y\u00eau c\u1ea7u ti\u00eau h\u1ee7y \u0111\u01b0\u1ee3c m\u1edf theo kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi y\u00eau c\u1ea7u n\u00e0y \u0111\u1ebfn b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u m\u1edf ch\u1ee9c n\u0103ng n\u00e0y.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-81399\" src=\"https:\/\/blog.boxme.asia\/vi\/wp-content\/uploads\/sites\/7\/2017\/07\/boxme-hoantra-05.png\" alt=\"\" width=\"2960\" height=\"1319\" srcset=\"https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-05.png 2960w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-05-300x134.png 300w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-05-768x342.png 768w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-05-1024x456.png 1024w, https:\/\/boxme.asia\/wp-content\/uploads\/2017\/07\/boxme-hoantra-05-600x267.png 600w\" sizes=\"(max-width: 2960px) 100vw, 2960px\" \/>\u0110\u1ec3 \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn c\u1ee5 th\u1ec3 h\u01a1n, vui l\u00f2ng li\u00ean h\u1ec7:\u00a0<\/strong><\/p>\n<p><strong>Email:<\/strong>\u00a0support@boxme.asia<\/p>\n<p>Ho\u1eb7c li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp nh\u00e2n vi\u00ean kinh doanh c\u1ee7a BoxMe<\/p>\n","protected":false},"excerpt":{"rendered":"<p>H\u00e0ng chuy\u1ec3n ph\u00e1t kh\u00f4ng th\u00e0nh c\u00f4ng c\u00f3 th\u1ec3 hi\u1ec3u l\u00e0 c\u00e1c\u00a0\u0111\u01a1n\u00a0h\u00e0ng \u0111\u01b0\u1ee3c h\u00e3ng v\u1eadn chuy\u1ec3n \u0111i ph\u00e1t \u0111\u1ebfn ng\u01b0\u1eddi mua nh\u01b0ng th\u1ea5t b\u1ea1i d\u1eabn t\u1edbi \u0111\u01a1n h\u00e0ng c\u00f3 th\u1ec3 ho\u00e0n v\u1ec1 ng\u01b0\u1eddi g\u1eedi v\u00e0 g\u00e2y nhi\u1ec1u thi\u1ec7t h\u1ea1i cho c\u00e1c b\u00ean. C\u00f3 r\u1ea5t nhi\u1ec1u l\u00fd do d\u1eabn \u0111\u1ebfn vi\u1ec7c ph\u00e1t kh\u00f4ng th\u00e0nh c\u00f4ng, v\u00ed d\u1ee5 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":81593,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[854,850],"tags":[],"class_list":["post-81388","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-su-dung-he-thong","category-ve-boxme"],"_links":{"self":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/posts\/81388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/comments?post=81388"}],"version-history":[{"count":0,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/posts\/81388\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/media?parent=81388"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/categories?post=81388"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/tags?post=81388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}