{"id":99540,"date":"2025-08-09T21:53:00","date_gmt":"2025-08-09T14:53:00","guid":{"rendered":"https:\/\/boxme.asia\/?post_type=docs&p=99540"},"modified":"2025-08-21T14:17:23","modified_gmt":"2025-08-21T07:17:23","password":"","slug":"thay-doi-thong-tin-giao-hang","status":"publish","type":"docs","link":"https:\/\/boxme.asia\/vi\/wiki\/thay-doi-thong-tin-giao-hang\/","title":{"rendered":"Thay \u0111\u1ed5i th\u00f4ng tin giao h\u00e0ng"},"content":{"rendered":"\n

Boxme ti\u1ebfp nh\u1eadn c\u00e1c y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin \u0111\u01a1n h\u00e0ng sau khi t\u1ea1o \u0111\u01a1n th\u00f4ng qua h\u1ec7 th\u1ed1ng ticket \/ RMA tr\u00ean OMS :<\/p>\n\n\n\n

    \n
  1. Thay \u0111\u1ed5i ph\u00ed COD:<\/strong><\/li>\n<\/ol>\n\n\n\n

    Nh\u00e0 b\u00e1n c\u1ea7n t\u1ea1o ticket \u0111\u1ec3 th\u00f4ng b\u00e1o cho Boxme c\u00e1c th\u00f4ng tin sau:<\/p>\n\n\n\n

      \n
    • M\u00e3 \u0111\u01a1n h\u00e0ng c\u1ea7n thay \u0111\u1ed5i<\/li>\n\n\n\n
    • Ph\u00ed COD c\u1ea7n thay \u0111\u1ed5i<\/li>\n<\/ul>\n\n\n\n

      Ph\u00eda Boxme s\u1ebd ghi nh\u1eadn th\u00f4ng tin qua ticket v\u00e0 l\u00e0m vi\u1ec7c v\u1edbi h\u00e3ng v\u1eadn chuy\u1ec3n \u0111\u1ec3 thay \u0111\u1ed5i ph\u00ed COD. Tuy nhi\u00ean, vi\u1ec7c thay \u0111\u1ed5i COD ch\u1ec9 \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u01b0\u1edbc khi \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c giao \u0111\u1ebfn kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p, \u0111\u01a1n h\u00e0ng \u0111\u00e3 giao h\u00e0ng, nh\u00e0 b\u00e1n vui l\u00f2ng l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u1eed l\u00fd.<\/p>\n\n\n\n

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      1. Thay \u0111\u1ed5i th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn<\/strong><\/li>\n<\/ol>\n\n\n\n

        N\u1ebfu \u0111\u01a1n h\u00e0ng ch\u01b0a \u0111\u01b0\u1ee3c ph\u00e1t, nh\u00e0 b\u00e1n t\u1ea1o ticket \u0111\u1ec3 th\u00f4ng b\u00e1o cho Boxme. N\u1ebfu \u0111\u01a1n h\u00e0ng \u0111\u00e3 ph\u00e1t th\u1ea5t b\u1ea1i v\u00e0 c\u1ea7n giao l\u1ea1i v\u1edbi th\u00f4ng tin m\u1edbi, nh\u00e0 b\u00e1n g\u1eedi th\u00f4ng tin qua RMA.<\/p>\n\n\n\n

        L\u01b0u \u00fd:<\/p>\n\n\n\n

          \n
        • Thay \u0111\u1ed5i \u0111\u1ecba ch\u1ec9 ng\u01b0\u1eddi nh\u1eadn: ch\u1ec9 \u00e1p d\u1ee5ng cho \u0111\u01a1n h\u00e0ng c\u00f3 \u0111\u1ecba ch\u1ec9 n\u1ed9i t\u1ec9nh<\/li>\n\n\n\n
        • Thay \u0111\u1ed5i th\u00f4ng tin t\u00ean + s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ng\u01b0\u1eddi nh\u1eadn: \u0110\u01a1n h\u00e0ng trong tr\u1ea1ng th\u00e1i \u0111ang v\u1eadn chuy\u1ec3n, ch\u1edd giao h\u00e0ng<\/li>\n<\/ul>\n\n\n\n
            \n
          1. Y\u00eau c\u1ea7u giao h\u00e0ng g\u1ea5p<\/strong><\/li>\n<\/ol>\n\n\n\n

            N\u1ebfu \u0111\u01a1n h\u00e0ng c\u00f3 l\u1ecbch h\u1eb9n v\u1edbi ng\u01b0\u1eddi nh\u1eadn, c\u1ea7n \u0111\u01b0\u1ee3c \u01b0u ti\u00ean giao h\u00e0ng khi \u0111\u01a1n h\u00e0ng \u0111\u00e3 c\u00f3 tr\u1ea1ng th\u00e1i ch\u1edd giao ho\u1eb7c \u0111\u01a1n h\u00e0ng \u0111\u00e3 qua th\u1eddi gian d\u1ef1 ki\u1ebfn giao h\u00e0ng nh\u01b0ng ch\u01b0a ph\u00e1t th\u00e0nh c\u00f4ng, nh\u00e0 b\u00e1n t\u1ea1o ticket \u0111\u1ec3 th\u00f4ng b\u00e1o cho Boxme nh\u1eadn tin x\u1eed l\u00fd. Bao g\u1ed3m:<\/p>\n\n\n\n

              \n
            • M\u00e3 \u0111\u01a1n h\u00e0ng c\u1ea7n x\u1eed l\u00fd<\/li>\n\n\n\n
            • Th\u1eddi gian giao h\u00e0ng mong mu\u1ed1n<\/li>\n<\/ul>\n\n\n\n
                \n
              1. Y\u00eau c\u1ea7u ho\u00e0n l\u1ea1i \u0111\u01a1n h\u00e0ng<\/strong><\/li>\n<\/ol>\n\n\n\n

                \u0110\u1ed1i v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng nh\u00e0 b\u00e1n c\u00f3 nhu c\u1ea7u ho\u00e0n l\u1ea1i v\u1ec1 kho, nh\u00e0 b\u00e1n c\u1ea7n t\u1ea1o ticket \u0111\u1ec3 th\u00f4ng b\u00e1o cho Boxme x\u1eed l\u00fd. Tuy nhi\u00ean, y\u00eau c\u1ea7u ho\u00e0n l\u1ea1i ch\u1ec9 \u0111\u01b0\u1ee3c x\u1eed l\u00fd khi \u0111\u01a1n h\u00e0ng trong tr\u1ea1ng th\u00e1i \u0111\u00e3 l\u1ea5y ho\u1eb7c \u0111ang v\u1eadn chuy\u1ec3n, c\u00e1c tr\u1ea1ng th\u00e1i kh\u00e1c, Boxme kh\u00f4ng x\u1eed l\u00fd ho\u00e0n \u0111\u01a1n h\u00e0ng.<\/p>\n\n\n\n

                Nh\u00e0 b\u00e1n c\u1ea7n c\u1eadp nh\u1eadt c\u00e1c th\u00f4ng tin sau trong ticket \u0111\u1ec3 Boxme ph\u00e2n lo\u1ea1i v\u00e0 x\u1eed l\u00fd:<\/p>\n\n\n\n

                  \n
                • M\u00e3 \u0111\u01a1n h\u00e0ng c\u1ea7n x\u1eed l\u00fd<\/li>\n\n\n\n
                • Tr\u1ea1ng th\u00e1i v\u1eadn chuy\u1ec3n c\u1ee7a \u0111\u01a1n h\u00e0ng<\/li>\n\n\n\n
                • L\u00fd do ho\u00e0n h\u00e0ng ( ng\u01b0\u1eddi mua h\u1ee7y \u0111\u01a1n, sai \u0111\u1ecba ch\u1ec9, sai s\u1ea3n ph\u1ea9m, sai COD…)<\/li>\n<\/ul>\n\n\n\n
                    \n
                  1. Y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 giao l\u1ea1i<\/strong><\/li>\n<\/ol>\n\n\n\n

                    \u0110\u1ed1i v\u1edbi nh\u1eefng \u0111\u01a1n h\u00e0ng ph\u00e1t th\u1ea5t b\u1ea1i 1-3 l\u1ea7n, nh\u00e0 b\u00e1n vui l\u00f2ng ki\u1ec3m tra l\u1ea1i th\u00f4ng tin ho\u1eb7c li\u00ean h\u1ec7 ng\u01b0\u1eddi nh\u1eadn \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u01a1n h\u00e0ng kh\u00f4ng g\u1eb7p v\u1ea5n \u0111\u1ec1. Sau \u0111\u00f3 \u1ea5n y\u00eau c\u1ea7u ph\u00e1t l\u1ea1i \u0111\u01a1n h\u00e0ng tr\u00ean RMA.<\/p>\n\n\n\n

                    H\u00e3ng v\u1eadn chuy\u1ec3n s\u1ebd giao t\u1ed1i \u0111a 3 l\u1ea7n n\u1ebfu nh\u01b0 kh\u00f4ng li\u00ean h\u1ec7 \u0111\u01b0\u1ee3c v\u1edbi ng\u01b0\u1eddi mua. Tuy nhi\u00ean, c\u00f3 tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi mua t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng v\u00ec c\u00e1c l\u00fd do nh\u01b0 kh\u00f4ng \u0111\u1eb7t h\u00e0ng, b\u00e1o l\u1eeba \u0111\u1ea3o,… H\u00e3ng v\u1eadn chuy\u1ec3n s\u1ebd x\u1eed l\u00fd ho\u00e0n \u0111\u01a1n \u0111\u00f3 v\u1ec1 b\u01b0u c\u1ee5c, n\u1ebfu trong 3-7 ng\u00e0y, b\u00ean nh\u00e0 b\u00e1n kh\u00f4ng x\u1eed l\u00fd v\u00e0 y\u00eau c\u1ea7u giao l\u1ea1i h\u00e0ng th\u00ec h\u00e3ng s\u1ebd ho\u00e0n \u0111\u01a1n h\u00e0ng \u0111\u00f3 v\u1ec1 kho. V\u1eady n\u00ean, nh\u00e0 b\u00e1n c\u1ea7n theo d\u00f5i k\u1ef9 \u0111\u01a1n h\u00e0ng \u0111\u1ec3 x\u1eed l\u00fd k\u1ecbp th\u1eddi.<\/p>\n\n\n\n

                    Trong tr\u01b0\u1eddng h\u1ee3p, \u0111\u01a1n h\u00e0ng ph\u00e1t qu\u00e1 3 l\u1ea7n nh\u01b0ng kh\u00f4ng th\u00e0nh c\u00f4ng, \u0111\u01a1n h\u00e0ng ch\u01b0a c\u00f3 h\u00e0nh tr\u00ecnh ho\u00e0n, nh\u00e0 b\u00e1n mu\u1ed1n giao l\u1ea1i l\u1ea7n 4 th\u00ec vui l\u00f2ng t\u1ea1o ticket y\u00eau c\u1ea7u x\u1eed l\u00fd giao l\u1ea1i. Tuy nhi\u00ean, giao h\u00e0ng qu\u00e1 3 l\u1ea7n s\u1ebd c\u00f3 t\u00ednh ph\u00ed giao l\u1ea1i, Boxme s\u1ebd th\u00f4ng b\u00e1o qua ticket \u0111\u1ec3 nh\u00e0 b\u00e1n x\u00e1c nh\u1eadn vi\u1ec7c giao h\u00e0ng n\u00e0y.<\/p>\n","protected":false},"excerpt":{"rendered":"

                    Boxme ti\u1ebfp nh\u1eadn c\u00e1c y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin \u0111\u01a1n h\u00e0ng sau khi t\u1ea1o \u0111\u01a1n th\u00f4ng qua h\u1ec7 th\u1ed1ng ticket \/ RMA tr\u00ean OMS : Nh\u00e0 b\u00e1n c\u1ea7n t\u1ea1o ticket \u0111\u1ec3 th\u00f4ng b\u00e1o cho Boxme c\u00e1c th\u00f4ng tin sau: Ph\u00eda Boxme s\u1ebd ghi nh\u1eadn th\u00f4ng tin qua ticket v\u00e0 l\u00e0m vi\u1ec7c v\u1edbi h\u00e3ng v\u1eadn […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[903],"doc_tag":[],"class_list":["post-99540","docs","type-docs","status-publish","hentry","doc_category-van-chuyen"],"year_month":"2026-04","word_count":864,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Trang IC","author_nicename":"tranghaycuoi","author_url":"https:\/\/boxme.asia\/vi\/author\/tranghaycuoi\/"},"doc_category_info":[{"term_name":"V\u1eadn chuy\u1ec3n","term_url":"https:\/\/boxme.asia\/vi\/wiki-category\/van-chuyen\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/docs\/99540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/comments?post=99540"}],"version-history":[{"count":1,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/docs\/99540\/revisions"}],"predecessor-version":[{"id":99541,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/docs\/99540\/revisions\/99541"}],"wp:attachment":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/media?parent=99540"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/doc_category?post=99540"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/doc_tag?post=99540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}