{"id":104983,"date":"2025-08-21T15:05:02","date_gmt":"2025-08-21T08:05:02","guid":{"rendered":"https:\/\/boxme.asia\/?post_type=docs&p=104983"},"modified":"2025-08-21T15:05:07","modified_gmt":"2025-08-21T08:05:07","password":"","slug":"tao-khieu-nai-va-quan-ly-khieu-nai-tren-boxme","status":"publish","type":"docs","link":"https:\/\/boxme.asia\/vi\/wiki\/tao-khieu-nai-va-quan-ly-khieu-nai-tren-boxme\/","title":{"rendered":"T\u1ea1o khi\u1ebfu n\u1ea1i v\u00e0 qu\u1ea3n l\u00fd khi\u1ebfu n\u1ea1i tr\u00ean Boxme"},"content":{"rendered":"\n

Trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a Boxme, nh\u00e0 b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 v\u1ec1 d\u1ecbch v\u1ee5 ho\u1eb7c khi\u1ebfu n\u1ea1i c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u01b0 v\u1ee1 h\u1ecfng, ch\u00eanh l\u1ec7ch t\u1ed3n kho, \u0111\u1ec1n b\u00f9 h\u00e0ng ho\u00e1.<\/p>\n\n\n\n

Ch\u00fang t\u00f4i s\u1ebd ti\u1ebfp nh\u1eadn trong v\u00f2ng 24h v\u00e0 x\u1eed l\u00fd kh\u00f4ng qu\u00e1 72h \u0111\u1ed1i v\u1edbi c\u00e1c khi\u1ebfu n\u1ea1i. C\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 s\u1ebd \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i v\u1ec1 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng kh\u00f4ng qu\u00e1 72h k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u.<\/p>\n\n\n\n

    \n
  1. C\u00e1ch t\u1ea1o ticket tr\u00ean h\u1ec7 th\u1ed1ng Boxme<\/strong><\/li>\n<\/ol>\n\n\n\n
      <\/ol>\n\n\n\n

      B\u01b0\u1edbc 1: Thao t\u00e1c t\u1ea1i Boxme > G\u1eedi y\u00eau c\u1ea7u.<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      B\u01b0\u1edbc 2: Ti\u1ebfp theo, nh\u00e0 b\u00e1n \u0111i\u1ec1n th\u00f4ng tin theo c\u00e1c tr\u01b0\u1eddng c\u00f3 s\u1eb5n, nh\u1eadp m\u00f4 t\u1ea3 issue c\u1ea7n x\u1eed l\u00fd, \u0111\u00ednh k\u00e8m file n\u1ebfu c\u00f3 v\u00e0 b\u1ea5m G\u1eedi y\u00eau c\u1ea7u<\/p>\n\n\n\n

      \"\"\/<\/figure>\n\n\n\n

      2. C\u00e1ch qu\u1ea3n l\u00fd ticket tr\u00ean h\u1ec7 th\u1ed1ng Boxme.<\/strong><\/p>\n\n\n\n

        <\/ol>\n\n\n\n

        Qu\u00fd kh\u00e1ch h\u00e0ng v\u00e0o m\u1ee5c C\u1ea5u h\u00ecnh > Th\u00f4ng b\u00e1o > \u0111i\u1ec1n email nh\u1eadn th\u00f4ng b\u00e1o c\u1ee7a Boxme \u0111\u1ec3 khi ticket \u0111\u01b0\u1ee3c update s\u1ebd g\u1eedi mail v\u1ec1 email \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u0103ng k\u00fd nh\u1eadn th\u00f4ng b\u00e1o tr\u00ean h\u1ec7 th\u1ed1ng.<\/p>\n\n\n\n

        \"\"\/<\/figure>\n\n\n\n

        Qu\u00fd kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm ticket theo m\u00e3 y\u00eau c\u1ea7u, m\u00e3 tham chi\u1ebfu v\u00e0 qu\u1ea3n l\u00fd ticket tr\u00ean h\u1ec7 th\u1ed1ng theo c\u00e1c m\u1ee5c tr\u1ea1ng th\u00e1i c\u1ee7a ticket tr\u00ean h\u1ec7 th\u1ed1ng:<\/p>\n\n\n\n

        \"\"\/<\/figure>\n","protected":false},"excerpt":{"rendered":"

        Trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a Boxme, nh\u00e0 b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 v\u1ec1 d\u1ecbch v\u1ee5 ho\u1eb7c khi\u1ebfu n\u1ea1i c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u01b0 v\u1ee1 h\u1ecfng, ch\u00eanh l\u1ec7ch t\u1ed3n kho, \u0111\u1ec1n b\u00f9 h\u00e0ng ho\u00e1. Ch\u00fang t\u00f4i s\u1ebd ti\u1ebfp nh\u1eadn trong v\u00f2ng 24h v\u00e0 x\u1eed l\u00fd kh\u00f4ng qu\u00e1 72h \u0111\u1ed1i […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[901],"doc_tag":[],"class_list":["post-104983","docs","type-docs","status-publish","hentry","doc_category-xu-ly-khieu-nai"],"year_month":"2026-04","word_count":311,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Trang IC","author_nicename":"tranghaycuoi","author_url":"https:\/\/boxme.asia\/vi\/author\/tranghaycuoi\/"},"doc_category_info":[{"term_name":"X\u1eed l\u00fd khi\u1ebfu n\u1ea1i","term_url":"https:\/\/boxme.asia\/vi\/wiki-category\/xu-ly-khieu-nai\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/docs\/104983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/comments?post=104983"}],"version-history":[{"count":1,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/docs\/104983\/revisions"}],"predecessor-version":[{"id":104989,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/docs\/104983\/revisions\/104989"}],"wp:attachment":[{"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/media?parent=104983"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/doc_category?post=104983"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/boxme.asia\/vi\/wp-json\/wp\/v2\/doc_tag?post=104983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}