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Ninjavan Boxme
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Ninja Van

Ninja Van is one of Boxme’s courier partner that you can choose when using Boxme fulfillment services. Please refer to the below information and detailed quotation for more information to choose your ideal shipping option.
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About Ninja Van

Ninja Van is a logistics company in Southeast Asia that provides delivery services to organizations of all sizes. With over 35,000 merchants and over 1,000 packages each minute delivered across six nations, it is the fastest growing in the area. The network was expanded to encompass six Southeast Asian nations in January 2018: Singapore, Philippines, Indonesia, Thailand, Vietnam, and Malaysia

Supporting services

In Thailand:

  • Next day

In Malaysia:

  • Standard service

In Philippines:

  • Express service

Shipping policies for Boxme customers

In Thailand:

  • Change COD: NO
  • Change address: Yes, depending provided new address
  • Call or SMS before delivering: Yes
  • If the buyer refused the parcel: Will tag right away and do return process next day
  • How many maximum days can hold after 1st failed delivery: 2-3 days
  • How many times for delivery: 2-3 times
  • Allow to open before receiving: NO

 

Limit of Weight, Dimension/ Parcel:

  • Up to 20kg
  • Maximum dimension: W+H+L: 180cm. (Each side must not exceed 100 cm.)

 

Shipping Complaints:

  • Damage or shortage must be reported in writing within 24 hours from the date the consignment is delivered to the consignee
  • Estimate response time for checking problems (Complain wrong reason, journey of parcel,…): 1 – 3 working days

 

Compensation:

  • No Insured Order: Product value no more 2000 THB
  • Maximum Value: 50,000 THB
  • COD Maximum: 50,000 THB

 

In Malaysia:

  • Change COD: Yes, but need to inform case by case
  • Change address: Yes, depending provided new address
  • Call or SMS before delivering: Yes
  • If the buyer refused the parcel: Will tag right away and do return process next day
  • How many maximum days can hold after 1st failed delivery: 2 days
  • How many times for delivery: 2-3 times
  • Allow to open before receiving: NO

 

Limit of Weight, Dimension/ Parcel:

  • Up to 30 kg/ parcel
  • Maximum dimension: (L + H + W) should be <= 200 cm/ parcel
  • Up to 99 cm/ side

 

Shipping Complaints:

  • Damage or shortage must be reported in writing within 48 hours from the date the consignment is delivered to the consignee
  • Estimate response time for checking problems (Complain wrong reason, journey of parcel,…): 1 – 3 working days

 

Compensation:

  • No Insured Order: Invoice Value, no more RM 200
  • Insured order: Maximum liability – RM 2500
  • COD Maximum: 4000 MYR

 

In Philippines:

  • Change COD: Yes, but need to inform case by case
  • Change address: Yes, depending provided new address
  • Call or SMS before delivering: Yes
  • If the buyer refused the parcel: Will tag right away and do return process next day
  • How many maximum days can hold after 1st failed delivery: 2 days
  • How many times for delivery: 2 times
  • Allow to open before receiving: NO

 

Limit of Weight, Dimension/ Parcel:

  • Up to 30 kg/ parcel
  • (L + H + W) should be <= 300 cm/ parcel
  • Up to 99 cm/ side

 

Shipping Complaints:

  • Damage or shortage must be reported in writing within 48 hours from the date the consignment is delivered to the consignee
  • Estimate response time for checking problems (Complain wrong reason, journey of parcel,…): 1 – 3 working days

 

Compensation:

  • Insured Order: Full of the declared value. Maximum Value: 60,000 PHP
  • COD Maximum: 60,000 PHP

Ratings for

Ninja Van

Below are the ratings based on Boxme’s customer usage data for your reference in choosing courier(s).

Coverage:
3 Stars/5
Speed:
3 Stars/5
Quality:
4 Stars/5
Support:
4 Stars/5

Overall:

Ninja Van is a partner of Boxme in many countries with good evaluation criteria, suitable for business company, sellers in many countries.

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* The quotation and policies only apply to Boxme's customers

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What's new on Boxme.Asia

New Year Holiday Announcement

December 23, 2020 No Comments

Holiday schedule at Boxme office 

Delivery and warehouse activities 

Indonesia

  • Courier activity: 

During the two days of December 25, 2020 and January 1, 2021, the loading and shipping activities will be suspended.

  • Warehouse:        

Close from 31st December till 1st Jan 

Overtime working from 9am till 6pm on 2nd Jan

Philippines 

  • Courier activity:   

On December 24 and December 31, 2020, the Ninjavan Unit’s pick-up and delivery activities took place from 9:00 to 16:00.

During the two days of December 25 and January 1, the loading and shipping activities will be suspended

  • Warehouse:            

Our office will be closed from 24th till 25th December 

Close on 30th December and 1st Jan 

Overtime working from 9am till 4pm on 31 December

Malaysia 

  • Courier activity: 25th December 1st Jan: Skynet: off
  • Warehouse: Our warehouse will be closed on 25th December and 1st of January 

Vietnam 

  • Courier activity:  1st Jan, all deliver service will be suspended. On 2nd of Jan, only EMS service will operate
  • Warehouse: Our warehouse will be closed on  1st of January and overtime working from 8am till 6pm on 2nd Jan

Thailand

  • Courier activity:  

From 31st December to 2nd Jan, all pickup will be suspended. 

From 31st December to 1st Jan: All deliver service will take days off except Flash, Kerry, J&T                                       

On 2nd Jan: All deliver service will back to work except Nim express 

  • Warehouse: 

Our warehouse will be closed on  from 31st December to 2nd Jan

We are sorry for any inconvenience this may cause.

Thank you for using Boxme Global services, and we wish you a happy and safe holiday!

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