J&T Philippines

J&T Philippines is one of Boxme’s courier partner that you can choose when using Boxme fulfillment services. Please refer to the below information and detailed quotation for more information to choose your ideal shipping option.

About J&T Philippines

J&T Express is a well-known courier with offices in five Southeast Asian nations. J&T Express, an Indonesian company, joined the Philippine express delivery industry in August 2018. Until recently, a large network has supported delivery services inside the city, as well as intercity and e-commerce consumers. In the Philippines, J&T Express operates more than 300 locations.

Supporting services

  • Express service

Shipping policies for Boxme customers

  • Change COD: Yes, but need to inform case by case
  • Change address: NO
  • Call or SMS before delivering: Yes
  • If the buyer refused the parcel: Will tag right away and do return process next day
  • How many maximum days can hold after 1st failed delivery: 1 day
  • How many times for delivery: 2-3 times
  • Allow to open before receiving: NO

 

Limit of Weight, Dimension/ Parcel:

  • Maximum of 50kg. Whichever is higher from actual weight and volumetric weight
  • Maximum length : 150 cm

 

Shipping Complaints:

  • Damage or shortage must be reported in writing within 48 hours from the date the consignment is delivered to the consignee
  • Estimate response time for checking problems (Complain wrong reason, journey of parcel,…): 1 – 3 working days

 

Compensation:

  • Insured Order: Full of the declared value. Maximum Value: 30,000 PHP
  • COD Maximum: 30,000 PHP

 

Special Note: For J&T, there are some products they strictly require to pack with bubble. If you don’t pack bubble, when you have a damaged case, J&T will not compensate.

  • ELECTRONIC ITEMS
  • FRAGILE ITEMS
  • LIQUID ITEMS
  • GADGETS
  • HIGH VALUE GOODS

 

Ratings for

J&T Philippines

Below are the ratings based on Boxme’s customer usage data for your reference in choosing courier(s).

Coverage:
5 Stars/5
Speed:
4 Stars/5
Quality:
4 Stars/5
Support:
4 Stars/5

Overall:

J&T has a wide coverage area, but it has quite strict requirements in terms of service and packaging policies compared to other shipping partners. Price is also not an advantage of this courier.

* The quotation and policies only apply to Boxme's customers

Explore more Shipping options

What's new on Boxme.Asia

New Year Holiday Announcement

Holiday schedule at Boxme office 

Delivery and warehouse activities 

Indonesia

  • Courier activity: 

During the two days of December 25, 2020 and January 1, 2021, the loading and shipping activities will be suspended.

  • Warehouse:        

Close from 31st December till 1st Jan 

Overtime working from 9am till 6pm on 2nd Jan

Philippines 

  • Courier activity:   

On December 24 and December 31, 2020, the Ninjavan Unit’s pick-up and delivery activities took place from 9:00 to 16:00.

During the two days of December 25 and January 1, the loading and shipping activities will be suspended

  • Warehouse:            

Our office will be closed from 24th till 25th December 

Close on 30th December and 1st Jan 

Overtime working from 9am till 4pm on 31 December

Malaysia 

  • Courier activity: 25th December 1st Jan: Skynet: off
  • Warehouse: Our warehouse will be closed on 25th December and 1st of January 

Vietnam 

  • Courier activity:  1st Jan, all deliver service will be suspended. On 2nd of Jan, only EMS service will operate
  • Warehouse: Our warehouse will be closed on  1st of January and overtime working from 8am till 6pm on 2nd Jan

Thailand

  • Courier activity:  

From 31st December to 2nd Jan, all pickup will be suspended. 

From 31st December to 1st Jan: All deliver service will take days off except Flash, Kerry, J&T                                       

On 2nd Jan: All deliver service will back to work except Nim express 

  • Warehouse: 

Our warehouse will be closed on  from 31st December to 2nd Jan

We are sorry for any inconvenience this may cause.

Thank you for using Boxme Global services, and we wish you a happy and safe holiday!